Iceberg de Gestion du Changement

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Résumé

L'Iceberg de Gestion du Changement (Change Management Iceberg) de Wilfried Krüger est une image forte de ce qui fait l'essence du changement dans les organisations (ce qui est discutable) : traiter avec des barrières.


Le sommet de l'iceberg

Selon Krüger beaucoup de responsables du changement considèrent seulement le sommet de l'iceberg : Coût, Délai et Qualité (Cost, Time, Quality) "Gestion du problème" (Issue Management).


En dessous de la surface de l'iceberg

Cependant, sous la surface de l'eau, il y a deux dimensions supplémentaires de gestion du changement et de mise en oeuvre :

  • Gestion des perceptions et des croyances, et
  • Gestion politique et d'influence

Quel genre de barrières surgissent ? et par conséquent, quel genre de Gestion d'Exécution est nécessaire ? cela dépend de :

1. le genre de Changement

     - le matériel « seulement » (les systèmes d'information, les processus) égratigne juste la surface,

     - l'humain aussi (les valeurs, les mentalités et les aptitudes) est beaucoup plus profond

2. la stratégie de changement appliquée

     - changement révolutionnaire et spectaculaire comme dans le BPR Réingénierie des Processus des Activités

     - changement évolutionnaire et incrémental comme dans la méthode Kaizen


Les personnes impliquées dans le changement

  • Les adversaires ont une attitude générale négative envers le changement ET un comportement négatif vers ce changement personnel particulier. Ils ont besoin ont sont commandé par la gestion des perceptions et des croyances pour changer d'avis aussi loin que possible.
  • Les promoteurs (Promoters) d'une part ils ont une attitude générique positive envers le changement ET sont positifs au sujet de ce changement particulier pour eux-mêmes. Ils tirent profit du changement et donc l'aideront.
  • Les adversaires cachés (Hidden opponents) ils ont une attitude générique négative envers le changement bien qu'ils semblent aider le changement à un niveau superficiel (« opportunistes »). Ici la gestion des perceptions et des croyances aidée par l'information (traitement du problème) est nécessaire au changement d'attitude.
  • Les promoteurs potentiels ont une attitude positive générique envers le changement, toutefois pour certaines raisons ils ne sont pas convaincus (encore) au sujet de ce changement particulier. Le gestion politique et d'influence semble a sont approprié dans ce cas-ci.

Traiter Changement

Krüger indique que la direction générale a une tâche et un challenge permanents pour traiter du changement. Le traitement superficiel des problèmes peut seulement réaliser des résultats à un niveau en conformité avec ce qui est en dessous de la surface. La base de la gestion du changement est dans la dimension interpersonnelle et comportementale et la dimension normative et culturelle, et est sujet au gestion politique et d'influence, et à la gestion des perceptions et des croyances.

iceberg de gestion du changement

Article: Wilfried Krüger - Implementation: the Core Task of Change Management, CEMS Business Review, Vol. 1, 1996

Livre : Michael A. Beitler - Strategic Organizational change

Livre : Linda Ackerman Anderson, Dean Anderson - The Change Leader's Roadmap


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Forum sur Gestion du changement (Iceberg).


Transparancy Needed in Change Management
I think everyone who is involved in change processes needs to practice "transparency" in a way to abstain from misunders (...)
13
 
1 commentaires
Is it Possible to Manage Change If the Right Approaches Are NOT Used?
Hi all, I've been focussing on this question for a week now and I find that unless if the right approaches, like that of (...)
12
 
2 commentaires
Engage the Opponents
When you engage the "tough nuts" on your team and get them involved from the outset, your chance of successfully impleme (...)
9
 
Types of Change and Corresponding Resistance Levels
Change may be a evolved or evolutionary change. Or a revolutionary, or forced, top down or bottom up. Technology or mark (...)
9
 
1 commentaires
Avoiding Resistance to Change
There will always be change from time to time and management and staff apprehension will always be part of the issues to (...)
8
 
1 commentaires
Dealing with Toxic Employees
In modern society and organizations, very negative, destructive, "toxic" team members may damage an entire organization (...)
5
 
1 commentaires
Good Change Management Examples
Who can share a live example of a company implementing change management effectively? What are the key reasons for this (...)
5
 
1 commentaires
Categories of People Involved in Change
Krueger takes cognizance of four types of major players involved or appear to be directly involved in change management (...)
5
 
Achieving Change at the Individual Level
It is a known fact that in order to have an effective change implementation at the organisation level you need change at (...)
4
 
4 commentaires
Human Factors in Change Management
An important part of change management is dealing with human factors --- reactions to implementation which for both indi (...)
4
 
2 commentaires
Overcoming Resistance? The Rapid Results Method by Schaffer
I have recently come across the interesting "Rapid Results" method of implementing change by Robert H. Schaffer ('Rapid (...)
4
 
1 commentaires
Communicating Change to Top Management
What are the different ways of communicating change to top management? (...)
3
 
3 commentaires
Managing the Change Within Oneself
What about the change we manage within ourselves everyday, everytime? Can anyone please share any experience about how t (...)
3
 
4 commentaires
Who Moved my Cheese?
The book 'WHO MOVED MY CHEESE' is a very good book for management student.
Who Moved My Cheese was published in 199 (...)
3
 
Change is Most of the Times Selfish
The problem I find with change is that in most cases, it favors the organization more than the employees. (...)
3
 
15 commentaires
Why You should Embrace Change
Wildebeest that travel thousands of miles every year to get to water during the dry season will walk in a windy pattern (...)
3
 
Ethics in Change Management
What does one do when as a change agent, one realizes that what is being asked will finally be damaging to the growth or (...)
3
 
7 commentaires
Equilibrium of System
Managers should not forget that they are part of a system they work in. Even minor changes will have effects on how the (...)
0
 
2 commentaires
Service Transition Management!
Going by the meaning of the word "Transition" one can say that it's a process of transfer of something from one position (...)
0
 

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Meilleures Pratiques

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Les sujets les mieux notés sur Gestion du changement (Iceberg). Vous trouverez ici les idées les plus précieuses et des suggestions pratiques.


Reasons and Motives to Resist Change
I'm trying to collect a list of all motives for resistance to change by employees.
Henk Kleijn and Fred Rorink in t (...)
44
 
40 commentaires

The ADKAR model by Prosci
The ADKAR model by Prosci (1998) helps to deal with the people dimension of change. It can be used to:
1. Diagnose (...)
25
 
6 commentaires

How to Make Employees LOVE Change?
Most of the discussions in this particular forum on the change iceberg are about RESISTANCE to change. My question is ho (...)
20
 
90 commentaires

What are the Reasons for Change?
Why do we really need change in the first place? What are the sources / reasons for the need to change? (...)
16
 
5 commentaires

Hidden Resistance to Change
It is very important to recognize that the most powerful resistance does NOT come from those who openly disagree with yo (...)
15
 
3 commentaires

Bad Change Management Examples
Who can share a live example of a company implementing change management miserably? What went wrong and why? Thanks! (...)
14
 
31 commentaires

What Punishment for Unwilling Employees?
My question is this: when an organization wants to bring change in the organization, we know that if employees are in fa (...)
12
 
11 commentaires

What Leadership Style Reduces Resistance?
The importance of employees being committed to change cannot be underestimated nowadays, since more and more organizatio (...)
12
 
19 commentaires

6 Images of Managing Change (Palmer, Dunford and Akin)
Palmer, Dunford and Akin provide vision and direction for managers to think about their role in managing organizational (...)
11
 
1 commentaires

My Way to Deal with Resistance to Change
I am a head teacher in a large secondary school in Scotland. Here the trade unions are very powerful and automatically r (...)
10
 
5 commentaires

Dealing with Change is Not Always Problematic
I think there's a degree of over complexity here. In many instances humans do cope well with change, most usually when s (...)
9
 
3 commentaires

Automatic Defense Mechanisms to Change
What I think is that human beings are reluctant for change by nature. When there is a change taking place around themsel (...)
8
 
4 commentaires

Characteristics of Organizations That are Open to Change
To what extent should an organisation be open to regular change management initiatives. Are certain types of organisatio (...)
8
 
5 commentaires

Managing Change is in the Essence of Management
If there are no needs to change, why do we need management? Managing change is in the essence of management. A daily rou (...)
7
 
4 commentaires

Create Involvement and Communicate the Strategic Need to Change
Changes in general are difficult and, in most cases, we live them more like a threat than an opportunity. As we all know (...)
5
 
14 commentaires

Conseils d'Experts

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Idées avancées sur Change Management (Iceberg) (Anglais). Vous trouverez ici des conseils professionnels d'experts.


I'll never use the term 'Resistance to Change' again

Resistance to Change is a Defensive Attitude...
I am working as a change manager in a German IT company. Somebody advised me the other day to read an article about resi (...)

Addressing Concerns Against Change and their Remedies

Change Management, Organizational Change, Turnaround Management
According to Ken Blanchard in the article “Mastering the Art of Change” (Training Journal, January 2010), it is importan (...)

Personal Networks of Successful Change Agents

Leading Major and Minor Change Initiatives
Organizational change is often difficult to achieve because it disturbs the hierarchical structures and the way to accom (...)

Leadership Strategies for Change

Initiate, implement, develop and sustain change
In response to the high rate of change failure, Ken Blanchard and his team have developed the Blanchard Leading Through (...)

Understanding Why Resistance Occurs

Why Acknowledging the Power of Employees is Important
The concept of bases of social power is very important for organizations in the context of change initiatives. The sour (...)

Key Success Factors when you're Designing your Change Management Program

Best Practices, Change Management, Organizational Change
In their article "Making Change Happen, and Making It Stick" (published in the online edition of strategy+business, Dece (...)

Role of Recruiting in Organization Culture So Hard? The ASA Model (Schneider)

Organization Culture, Culture Change, Corporate Culture, Change Management, Recruitment
Why is changing an organization culture so difficult? Because, once it is established, a culture has the tendency to str (...)

What Change Agents Should I Use?

Change Management, Organizational Change, Turnaround Management
When choosing between internal or external change agents, organizations should consider following advantages and disadva (...)

The Need to Communicate the REASONS for Change

Change Management
1072 survey contributors commented on how improve their chances of thriving, by communicating in ways that build trust a (...)

Assessing the Risks of Change and the Organization’s Capacity for Change

Leading Change
In their book "Transforming Public and Nonprofit Organization – Stewardship for Leading Change", James Edwin Kee and Kat (...)

Critical Leadership Skills

Tackling the Six Stages of Concern
In order to tackle all six stages of concern mentioned by Ken Blanchard in the article “Mastering the Art of Change” (Tr (...)

Six Crucial Mind Shifts for Strategy Execution / Implementation

Change Management, Strategic Change, Resistance to CHange, Strategy Implementation
Speculand (2009) suggests six mind shifts that people should consider when they're implementing new strategies in organi (...)

Strategic Change: Why, What, When, Who and How

Preparing Strategic Change
If we need to change strategically, we need to think about why, what, when, who and how: - Why do we want to change? - (...)

The 7C Framework for Successful Personal and Professional Change

Personal Change, Professional Change, Personal Transition, Professional Transition, Embracing Change
In the article 'Managing Yourself: How to Embrace Complex Change", Brimm (2015) provides a framework of seven C’s that c (...)

The Role of the CEO in Strategic Change Initiation

Communicating Strategic Change
In management literature the role of the CEO in formulating and implementing strategic change has often been emphasized. (...)
Sources d'Information

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Diverses sources d'informations sur Gestion du changement (Iceberg). Vous trouverez ici des powerpoints, des vidéos, des actualités, etc. à utiliser dans vos propres conférences et ateliers.


22 Best Practices in Change Management

Change Management, Organizational Change
Presentation starts with short introduction of managing organizational change and then outlines 22 best practices in cha (...)

The Nature and Complexity of Organizational Change

Change Management, Organizational Change
Presentation about organizational change. The presentation discusses and highlights the complexity and multi-dimensional (...)

Dealing with Strong Resisters

Dealing with Resistance to Change, Change Management, Training, Workshop
Dr. John Kotter gives remarkable advice on dealing with "No, No, People" (strong resisters in change initiatives). Acco (...)

Avoiding Resistance: Communicate Organizational Change to Affected Audiences

Organizational Change, Change Management, Change Communications
This presentation elaborates on the process of communicating change towards those affected by the change. The presentati (...)

Effective Change Leadership and Management: Principles, Frameworks and Tools

Change Management, Change Leadership
Comprehensive presentation on leadership and management in a change context. 1. Introduction and Overview 2. What is t (...)

What is Change Management?

Initial Understanding of Change Management
In this video Elissa Farrow from About Your Transition explains the relatively new concept of Organizational Change Mana (...)

Professor Evans Explains Why Fast Change Requires New Ways of Learning and Thinking

Action Learning, Coping with Change, The Need of Change, The Need for New Ways of Learning
In this historic video Action Learning Professor Reg Evans shows that it is very important to understand that today's ra (...)

Tips for Successful Change Management

Initial Understanding of How to Manage Change Successfully
Gavin Wedell explains that to change one's organization, one must change one's inner being. In today's world market con (...)

Dealing with Resistance to Change

Change Management, Resistance to Change
This presentation focuses on resistance to change and ways to overcome or prevent it. The presentation has good graphics (...)

Resistance to Change and Its Management

Change Management, Resistance to Change, Change Resistance
This presentation focuses on a specific dimension of change management, namely the management of resistance to change of (...)

Managing Organizational Change

Change Management, Leading Change, Organizational Development
This is a presentation about the ways to manage change. The presentation includes the following sections: 1. Introducti (...)

Change Management in an Information Technology / IT Context

Change Management, Information Systems Planning, Information Systems Architecture, Information Systems Implementation
This presentation provides information about the planning and implementation of change, focusing on a context of informa (...)

Managing Organizational Change and Managing Stress

Organizational Change; Change Management; Stress Management
Presentation about organizational change with a special emphasis on stress management. The presentation includes the fol (...)

Evaluating Organizational Change: Approaches, Reasons, Types and Processes

Change Management, Success of Organizational Change, Organizational Learning
This presentation elaborates on how to evaluate organizational change. The presentation includes the main known approach (...)

The X Model of Employee Engagement

Employee Engagement, Organizational Commitment, Amployee Attitude
Organizations aim for success. And so do employees. But individuals (employees, executives, managers) have their own def (...)

The Importance of Adapting to Change

Change Management, Need to Change, Change Management
Dave Weber reveals that Charles Darwin never said that the strongest of the species survives. What he really said was t (...)

Article by Krüger 1

Change Management
Part 1 of the article by Wilfried Krüger in De Wit and Meyer's Strategy: Proces, Content, Context. Used with permission. (...)

Role of Leadership in Change Management

Change Management, Leadership
Clear presentation about the tasks of leaders in change management by N.H. Amer. First there is an outline of the person (...)

Change Management Iceberg Diagram

Resistance to Change
Download and edit the 12manage PowerPoint model for limited personal, educational and business use. Republishing in int (...)

Article by Krüger 2

Change Management
Part 2 of the article by Wilfried Krüger in De Wit and Meyer's Strategy: Proces, Content, Context. Used with permission. (...)

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Comparez l'Iceberg de Gestion du Changement avec : Changez Beckhard modèle  |  Changement des Cultures d'Organisation  |  Oubliez Empruntez Apprenez  |  Phases du Changement  |  Enquête d'Appréciation  |  Déviance Positive  |  Fondement DICE  |  Analyse du Champ de Force  |  Théorie du Noyau Dur  |  Bases Sociales de la Puissance  |  La Méthode MSP  |  PMMM (MMMP)  |  Théorie du Comportement Planifié  |  Réingénierie des Processus de Gestion   |  Kaizen  |  Dimensions du Changement  |  Sept Bonnes Habitudes  | Niveaux de Culture  |  Types de culture  |  RACI


Retour vers la page des disciplines de Management : Changement & Organisation  |  Communication et Compétence  |  Ressources Humaines  |  Leadership  |  Management de Projet et de Programme


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