Business Process Reengineering
(BPR)

Centro de Conhecimento

O método do Business Process Reengineering (BPR) é descrito pelo Hammer e pelo Champy como “a reconsideração fundamental e o redesign radical de processos organizational, a fim conseguir a melhoria drástica do performance atual no custo, os serviços e a velocidade”.

Melhor que organizando uma empresa em specialties funcionais (como a produção, a contabilidade, o marketing, etc.) e para olhar as tarefas que cada função executa, o Hammer e Champy recomendam que nós devemos olhar processos completos. Da aquisição dos materiais, para a produção, para o marketing e a distribuição. Um deve reconstruir a empresa em uma série dos processos.
 

A criação do valor para o cliente é o fator principal para o BPR e a tecnologia de informação joga frequentemente um papel permitir importante. Compare: Relationship Marketing

Hammer de Michael e James Champy

Os proponents principais do re-engineering eram Hammer de Michael e James Champy. Em uma série dos livros including Reengineering the Corporation, Reengineering Management, e a agenda, argumentam que distante demasiada hora está desperdiçada, passando em tarefas de um departamento a outro. Reivindicam que é mais eficiente distante apontar uma equipe que executa todas as tarefas no processo.

Um abordagem de cinco etapas ao Business Process Reengineering

Davenport (1992) prescreve um abordagem da cinco-etapa ao modelo do Business Process Reengineering:

1. Desenvolva a visão do negócio e os objetivos process: O método do BPR é dirigido por uma visão do negócio que implique objetivos de negócio específicos tais como a redução de custo, redução do tempo, melhoria de qualidade da saída.
2. Identifique os processos do negócio a redesigned: a maioria de empresa usam o abordagem “high-impact” que focaliza nos processos os mais importantes ou aqueles que opõem mais à visão do negócio. Pouco número das empresa usa “o abordagem exhaustive” esse tentativas de identificar todos os processos dentro de uma organização e de dar-lhes prioridade então em ordem do urgency do redesign.
3. Compreenda e meça os processos existentes: para evitar repetir de erros velhos e para fornecer uma linha de base para as melhorias futuras. Compare: Scientific Management
4. Identifique-o ergue com alavanca: a consciência dELA potencialidades enlata e deve influenciar o BPR.
5. Projete e construa um protótipo do processo novo: o projeto real não deve ser visto como o fim do processo do BPR. Rather, deve ser visto como um protótipo, com iterações sucessivas. O metaphor do protótipo alinha o abordagem do Business Process Reengineering com a entrega rápida dos resultados, e a participação e a satisfação dos clientes.

Como uma 6a etapa adicional do método do BPR, às vezes você encontra: para adaptar a estrutura organizational, e o modelo do governance, para o processo preliminar recentemente projetado.

Circunstâncias genéricos que influenciam se o BPR é aconselhável

Embora seja difícil dê o conselho genérico sobre isto, alguns fatores que podem ser considerados são:

• A competição outperform claramente a companhia? Compare: Gerência da rotação
• Há muitos conflitos na organização?
• Há extremamente uma alta freqüência das reuniões?
• Uso excessivo de uma comunicação non-estruturada? (memorandos, email, etc.)
• É possível considerar um abordagem mais contínuo de melhorias graduais, incrementais? (veja: Kaizen).

Críticos do abordagem do BPR

O Reengineering ganhou uma reputação má porque tais projetos resultaram frequentemente em dispensas maciças. Apesar da exagerada que cercou a introdução do Business Process Reengineering, parcialmente o venceu ao fato que os autores de Reengineering the Corporation compraram reportedly números enormes das cópias para alcançar o alto do bestseller alista, o método não viveu inteiramente até suas expectativas. As razões principais parecem ser aquela:

• O BPR supõe que o fator que limita o performance da organização é o ineffectiveness de seus processos. Isto pode ou não pode sempre ser verdadeiro. Também o BPR não oferece nenhum meio validar esta suposição.
• O BPR supõe a necessidade começar o processo da melhoria do performance com “um slate limpo”, isto é negligencía totalmente o quo do status.
• O BPR não fornece uma maneira eficaz focalizar os esforços da melhoria nos confinamentes da organização. (Como feito por Goldratt no Theory of Constraints).
• Às vezes, ou talvez completamente frequentemente, uma mudança gradual e incremental (tal como Kaizen) pode ser um abordagem melhor.
• O BPR é culturally inclinado para a maneira dos E.U. de pensar. (veja: Cultural Dimensions)

BPR comparado a Kaizen

Quando Kaizen é comparado com o método do BPR é espaço livre que o Kaizen philosophy é mais humano-orientado, mais fácil de executar, mas reque a disciplina a longo prazo e fornece somente um ritmo pequeno da mudança. O abordagem do Business Process Reengineering na uma mão é mais duro, tecnologia-orientado, ele permite a mudança radical mas requer habilidades de gerência consideráveis da mudança.

Livro: Hammer and Champy - Reengineering the Corporation

Livro: Davenport - Process Innovation

Fórum Fórum de discussões sobre Reengenharia do Processo de Negócios. Abaixo você pode fazer uma pergunta sobre este tópico, compartilhar suas experiências, relatar um novo desenvolvimento ou explicar algo. Comece um novo tópico sobre Reengenharia do Processo de Negócios Compartilhe seu conhecimento aqui (ou faça uma pergunta)   Costs of BPR - Any ideas? Hoping that someone can point to some reference providing info on how much a BPR activity would cost -- some percentage of overhead expenses??... 67   3 comentários Maintaining the Quality of a BPR Programme How can quality be maintained during a BPR inititiative?... 12   1 comentários Business Process Reengineering = People In BPR the people are the process and they are central to the success of any innovative change.... 9   2 comentários Transition to a Paperless Office: Best Practices The "Paperless Office" has been a buzz word in office culture for 3-4 decades now. More and more organizations and departments within organizations are attempting to go paperless. It is likely that Co... 9   3 comentários Business Process Reengineering and Downsizing Why should BPR proceed downsizing?... 8   3 comentários Public Sector BPR Through E-Governance Initiatives In the public sector field of a government like India, implementing a 100% BPR would be difficult. Because the waste processes & positions identified out of such exercises would be of greater portion ... 6   3 comentários BPR is not an End, but a Means BPR is not an end, it is a means to an end.... 6   1 comentários BPR needs Positive Thinking BPR doesn't need a special management skill, rather it needs positive thinking and a changing way of thinking.... 5   2 comentários The Role of AI in BPR What do you think is the role of Artificial Intelligence (big data, self-learning software, digital networks, algorithms) in Business Process Reengineering? Is it a catalyst or does it replace BPR?... 4   1 comentários Cases and Causes of BPR Failure / BPR Disasters Hello, I'm doing research on BPR failure cases. Unfortunately, I can't find any cases to illustrate my research. Could you please tell me where I can find this kind of cases? Thank you in advance.... 3   5 comentários Is BPR Helping ERP or is ERP Helping BPR? I am a PhD student and my area is BPR. I just want to know your expert opinion (just general) regarding the relationship of BPR and ERP. It is a fact that BPR uses technology for efficiency however, ... 3   7 comentários Business Process Reengineering in Agriculture How to start BPR from clean sheet for large and very old agri industry? Any effective guide line? Thank You!... 2   2 comentários BPR Maturity Level Assessment for Completed Project and Project Proposal I am writing a dissertation on measuring the maturity level of projects under the BPR umbrella: 1. Completed project (in construction sector) 2. Completed proposal (for an ERP system) I understand ... 2   1 comentários

Melhores Práticas Os tópicos mais bem avaliados sobre Reengenharia do Processo de Negócios. Aqui você vai encontrar as idéias mais valiosas e sugestões práticas. 🥇 Quotes on Business Process Reengineering Do you know some deep, famous or funny quotes on Business Process Reengineering? Quotations? Proverbs? Please share them as a reaction to this posting and mention the author. To get started, here's my... 100   4 comentários 🥈 What Knowledge is Required for BPR? The underlying assumption on BPR presented in this article is "task completion through unified team effort". But how is this possible in the practical business world? There aren't any group of member... 43   1 comentários 🥉 Mental Transformation Required to Implement Business Process Reengineering BPR is a tool for making a fundamental, radical & dramatical change but what is most important is the mental transformation required to implement it. I believe if we understand it we can bring a revo... 40   1 comentários BPR is needed in Ethiopia I believe BPR is an important change management tool. It is a radical tool. You can't help or solve all the bureacratic mess created on customers with any other tools - be it Kaizen , TQM, etc. Th... 23   11 comentários The Role of HR in Business Process Reengineering (BPR) We already know BPR is not about IT only. But I'd like to find out what can or should be the role of HRM (Human Resource Management) in effective BPR implementations? Thanks for sharing your thoughts... 20   26 comentários ERP and Business Process Reengineering Business process reengineering involves radically changing the status quo to fulfil customer's expectation and keep them coming back. This involves change management thinking and implementation of org... 20   7 comentários Cases of Successful BPR Implementation / BPR Success Stories Can you point out companies who were successful in BPR implementation? And what is the success rate of these projects? I am currently doing my thesis on this topic. Any assistance would be appreciate... 20   1 comentários Faster and more Flexible than BPR - Alternative Approaches? Is there any other alternative to BPR? Something that is more flexible, faster and with less work than BPR.... 16   9 comentários BPR Works only Top-Down I am a BPR envangelist and in my experience BPR is only effective if it starts from the top, i.e. when senior managers accept the challenge to first revamp their mental models of management before the... 14   4 comentários Is BPR Useful for Small Companies (SMEs)? Can BPR be used in small and middle size companies as well?... 14   7 comentários Reward Management During Business Reengineering More often than not, Kenyan organizations in need of adapting to changes in the competitive business environment fail to satisfy the needs of the diverse groups of employees within the company. Many e... 11   5 comentários Alignment of BPR and IT Solution Approach I am conducting research as part of a Masters degree on the combination of business process change methodologies i.e. radical and continuous improvement and IT solution approach such as Commerical Of ... 10   7 comentários BPR supported by TQM After we implement BPR on the ground we should use TQM as a continuous improvement tool or cal it Kaizen or other tools to maintain the system and satisfy the "moving target" customers needs.... 9   4 comentários BPR in agricultural research? Is BPR applicable for the agricultural research sector? Is there anyone in the world who can share me the experience how to reengineer the agricultural research system?... 9   3 comentários Developing a Standard Framework for BPR After reviewing literature, I think that there exists no standard process of BPR. Every company redesigns its processes in its own way. I believe different cultures, strategies and organizational str... 8   3 comentários Personal Business Process Reengineering? Would anyone help me with one doubt here, can the concept of BPR be implemented in anyone’s personal life to have a radical change? Or is BPR specifically for business need only?... 8   5 comentários

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Fontes de Informação Várias fontes de informação sobre Reengenharia do Processo de Negócios. Aqui você encontrará powerpoints, vídeos, notícias, etc. para usar em suas próprias palestras e workshops. In-depth Overview of Business Process Reengineering BPR Introduction Business Process Reengineering Comprehensive presentation about Business-Process Reengineering (BPR) with government example. Each section includes mul... Business Process Management and Improvement: Six Sigma, BPR and (R)Evolutionary Change Process Management, process Improvement, Business Process Reengineering, BPR, Six Sigma Presentation about process management, particularly process modeling simulation and design. The presentation focuses on ... Paperless Workplaces: Reasons, Practices and Difficulties Corporate Social Responsibility, Corporate Sustainability, Paperless Office This presentation elaborates on the creation of paperless workplaces in the digital age, and includes the following sect... How Businesses can Use Information Technology (IT) in Strategic Ways Strategic Management, Information Technology This presentation looks at Information Technology from a strategic point of view. In other words, it discusses in what w... 22 Best Practices in Change Management Change Management, Organizational Change Presentation starts with short introduction of managing organizational change and then outlines 22 best practices in cha... BPR Implementation in Europe BPR, Change Management This 2006 paper analyses Business Process Re-engineering (BPR) implementation in 20 European firms. In contrast with the... Introduction to Service Management Initial Understanding of the Difference Between Service Management and Systems Management In this video five several IBM experts give their views on Service Management and the difference with Systems Management... Interview Hammer: Why Business Process Redesign? Introduction. The Case / Main Reasons for BPR The Business Process Reengineering method (BPR) is described by Hammer and Champy as the fundamental reconsideration and... The IRSPNID Framework for BPR A Framework you can Use for Business Process Re-engineering A Business Process Re-engineering scenario could surface because of various situations like: 1. The credibility of the ... BPR Diagram Business Process Reengineering Download and edit this 12manage PowerPoint graphic for limited personal, educational and business use. Republishing in ... 3-Minute Summary of BPR Initial Understanding of Business Process Reengineering BPR is the fundamental rethinking and transformation of an integrated set of business processes to improve the efficienc...

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Compare o BPR com:  Outsourcing  |  Change Phases  |  Catastrophe Theory  |  Organic Organization  |  Core Group Theory  |  Appreciative Inquiry  |  Positive Deviance  |  Forget Borrow Learn  |  Planned Behavior  |  Force Field Analysis  |  Kaizen  |  Engenharia de valor  |  Value Stream Mapping  |  Change Management  |  Six Change Approaches  |  Managing for Value  |  Dimensions of Change  |  Eight Attributes of Management Excellence  |  Five Disciplines  |  Ten Principles of Reinvention  |  Fourteen Points of Management  |  Blue Ocean Strategy  |  Bottom of the Pyramid

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