Herontwerpen van Bedrijfsprocessen
(BPR)

Kenniscentrum

De Business Proces Reengineering methode (BPR) wordt door Hammer en Champy beschreven als „het fundamenteel heroverwegen en radicaal herontwerpen van organisatorische processen om drastische verbetering van de bestaande prestatie te bereiken wat betreft kosten, dienstverlening en snelheid“.

Eerder dan een firma in functionele specialisaties op te splitsen (zoals productie, boekhouding, marketing, enz.) en te kijken naar de taken die iedere functie uitvoert, adviseren Hammer en Champy dat wij volledige processen in ogenschouw zouden moeten nemen. Van inkoop van materialen, via productie, tot marketing en distributie. Men zou het bedrijf als een reeks processen moeten herbouwen.
 

De waardecreatie voor de klant is de leidende factor binnen BPR en informatietechnologie speelt hierin vaak een belangrijke rol. Vergelijk: Relatiemarketing

Michael Hammer en James Champy

De belangrijkste verdedigers van re-engineering waren Michael Hammer en James Champy. In een reeks van boeken zoals Reengineering the Corporation, Reengineering Management, en The Agenda, beweren zij dat veel teveel tijd wordt verspild met het doorgeven van taken van de ene afdeling naar de andere. Zij beweren dat het veel efficiënter is om een team aan te stellen die alle taken in het proces uitvoert.

Een aanpak voor het Herontwerpen van Bedrijfsprocessen in vijf stappen

Davenport (1992) beschrijft een BPR-aanpak met vijf-stappen:

1. Ontwikkel de bedrijfsvisie en de procesdoelstellingen: De BPR methode wordt gestimuleerd door een bedrijfsvisie die specifieke bedrijfsdoelstellingen kent, zoals kostenreductie, tijdsreductie en verbetering van de outputkwaliteit.
2. Identificeer de bedrijfsprocessen die herontorpen moeten worden: de meeste firma's gebruiken een „hoge-impact“ aanpak welke zich op de belangrijkste processen concentreert of op de processen die het meest strijdig zijn met de bedrijfsvisie. Een kleiner aantal bedrijven gebruikt een „uitputtende aanpak“ welke tracht om alle processen binnen een organisatie te identificeren, en vervolgens aan de meest urgente voorrang te geven.
3. Analyseer en meet de bestaande processen: om het herhalen van oude fouten te vermijden, en een uitgangssituatie voor toekomstige verbeteringen te bieden. Vergelijk: Wetenschappelijk Management
4. Identificeer IT hefbomen: bekendheid met de mogelijkheden van IT kan en zou BPR moeten beïnvloeden.
5. Ontwerp en bouw een prototype van het nieuwe proces: het daadwerkelijke ontwerp zou niet moeten worden gezien als het doel van het BPR proces. Eerder, zou het als een prototype moeten worden bekeken, met successievelijke herhalingen. De metafoor van het prototype combineert het Herontwerpen van Bedrijfsprocessen met een snelle levering van resultaten, en de betrokkenheid en tevredenheid van klanten.

Als extra 6de stap van de BPR-methode treft men soms aan: het aanpassen van de organisatorstructuur, en het besturingsmodel op het zojuist herontworpen primaire proces .

Generieke omstandigheden die beïnvloeden of BPR raadzaam is

Hoewel het moeilijk is om een algemeen advies hierover te geven, zijn enkele factoren die kunnen worden overwogen:

• Overtreft de concurrentie duidelijk het bedrijf? Vergelijk: Turnaroundmanagement
• Zijn er veel conflicten in de organisatie?
• Is er een bijzonder hoge vergaderfrequentie?
• Bovenmatig gebruik van niet-gestructureerde communicatie? (memoranda, e-mail, enz.)
• Is het mogelijk om een meer continue aanpak van geleidelijke, oplopende verbeteringen te overwegen? (zie: Kaizen-filosofie).

Critici van de BPR aanpak

Herontwerp heeft een slechte reputatie gekregen, omdat deze projecten vaak tot massale ontslagen hebben geleid. Ondanks de hype welke de introductie van Business Process Reengineering omringde, welke naar verluidt gedeeltelijk ontstond doordat de auteurs van Reengineering the Corporation reusachtige aantallen exemplaren kochten om de top van de bestsellerlijsten te bereiken, heeft de methode niet volledig zijn verwachtingen waargemaakt. De belangrijkste redenen hiervoor schijnen te zijn dat:

• BPR veronderstelt dat de factor die de prestatie van een organisatie beperkt, de ondoeltreffendheid van zijn processen is. Dit kan soms wel en soms niet waar zijn. Ook biedt BPR geen manier om deze veronderstelling te valideren.
• BPR veronderstelt dat het nodig is om het proces van de prestatieverbetering met een „schone lei“ te beginnen, d.w.z. totaal de status-quo te negeren.
• BPR biedt geen effectieve manier om de verbeteringsinspanningen op de bottlenecks van de organisatie te concentreren. (Zoals gedaan door Goldratt in de Theorie der Contraints).
• Soms, of misschien zelfs vrij vaak, kan een geleidelijke en incrementele verandering (zoals Kaizen-filosofie) een betere aanpak zijn.
• BPR is cultureel gezien gericht op de Amerikaanse manier van denken. (zie: Culturele Dimensies)

BPR in vergelijking met Kaizen

Wanneer Kaizen met de BPR methode wordt vergeleken, is het duidelijk dat de Kaizen Filosofie meer mensgericht is, gemakkelijker is uit te voeren, maar langdurige discipline vereist en slechts een klein tempo van verandering biedt. De Business Process Reengineering aanpak anderzijds is harder, technologiegeoriënteerde, maakt radicale verandering mogelijk, maar vereist aanzienlijke veranderingsmanagementvaardigheden.

Boek: Hammer and Champy - Reengineering the Corporation

Boek: Davenport - Process Innovation

Forum Forumdiscussies over het Herontwerpen van Bedrijfsprocessen. Hieronder kunt u een vraag stellen over dit onderwerp, uw ervaringen delen, een nieuwe ontwikkeling melden, of iets toelichten. Begin een nieuw onderwerp over Herontwerpen van Bedrijfsprocessen Deel hier uw kennis (of stel een vraag)   Costs of BPR - Any ideas? Hoping that someone can point to some reference providing info on how much a BPR activity would cost -- some percentage of overhead expenses??... 67   3 reacties Maintaining the Quality of a BPR Programme How can quality be maintained during a BPR inititiative?... 12   1 reacties Business Process Reengineering = People In BPR the people are the process and they are central to the success of any innovative change.... 9   2 reacties Transition to a Paperless Office: Best Practices The "Paperless Office" has been a buzz word in office culture for 3-4 decades now. More and more organizations and departments within organizations are attempting to go paperless. It is likely that Co... 9   3 reacties Business Process Reengineering and Downsizing Why should BPR proceed downsizing?... 8   3 reacties Public Sector BPR Through E-Governance Initiatives In the public sector field of a government like India, implementing a 100% BPR would be difficult. Because the waste processes & positions identified out of such exercises would be of greater portion ... 6   3 reacties BPR is not an End, but a Means BPR is not an end, it is a means to an end.... 6   1 reacties BPR needs Positive Thinking BPR doesn't need a special management skill, rather it needs positive thinking and a changing way of thinking.... 5   2 reacties The Role of AI in BPR What do you think is the role of Artificial Intelligence (big data, self-learning software, digital networks, algorithms) in Business Process Reengineering? Is it a catalyst or does it replace BP... 4   1 reacties Cases and Causes of BPR Failure / BPR Disasters Hello, I'm doing research on BPR failure cases. Unfortunately, I can't find any cases to illustrate my research. Could you please tell me where I can find this kind of cases? Thank you in ad... 3   5 reacties Is BPR Helping ERP or is ERP Helping BPR? I am a PhD student and my area is BPR. I just want to know your expert opinion (just general) regarding the relationship of BPR and ERP. It is a fact that BPR uses technology for efficiency howev... 3   7 reacties Business Process Reengineering in Agriculture How to start BPR from clean sheet for large and very old agri industry? Any effective guide line? Thank You!... 2   2 reacties BPR Maturity Level Assessment for Completed Project and Project Proposal I am writing a dissertation on measuring the maturity level of projects under the BPR umbrella: 1. Completed project (in construction sector) 2. Completed proposal (for an ERP system) I... 2   1 reacties

Best Practices De best beoordeelde onderwerpen over het Herontwerpen van Bedrijfsprocessen. Hier vindt u de meest waardevolle ideeën en praktische suggesties. Quotes on Business Process Reengineering Do you know some deep, famous or funny quotes on Business Process Reengineering? Quotations? Proverbs? Please share them as a reaction to this posting and mention the author. To get started, here's my... 100   4 reacties What Knowledge is Required for BPR? The underlying assumption on BPR presented in this article is "task completion through unified team effort". But how is this possible in the practical business world? There aren't any group of me... 43   1 reacties Mental Transformation Required to Implement Business Process Reengineering BPR is a tool for making a fundamental, radical & dramatical change but what is most important is the mental transformation required to implement it. I believe if we understand it we can bring a revo... 40   1 reacties BPR is needed in Ethiopia I believe BPR is an important change management tool. It is a radical tool. You can't help or solve all the bureacratic mess created on customers with any other tools - be it Kaizen , TQM, etc. ... 23   11 reacties The Role of HR in Business Process Reengineering (BPR) We already know BPR is not about IT only. But I'd like to find out what can or should be the role of HRM (Human Resource Management) in effective BPR implementations? Thanks for sharing your thou... 20   26 reacties ERP and Business Process Reengineering Business process reengineering involves radically changing the status quo to fulfil customer's expectation and keep them coming back. This involves change management thinking and implementation of org... 20   7 reacties Cases of Successful BPR Implementation / BPR Success Stories Can you point out companies who were successful in BPR implementation? And what is the success rate of these projects? I am currently doing my thesis on this topic. Any assistance would be apprec... 20   1 reacties Faster and more Flexible than BPR - Alternative Approaches? Is there any other alternative to BPR? Something that is more flexible, faster and with less work than BPR.... 16   9 reacties BPR Works only Top-Down I am a BPR envangelist and in my experience BPR is only effective if it starts from the top, i.e. when senior managers accept the challenge to first revamp their mental models of management before the... 14   4 reacties Is BPR Useful for Small Companies (SMEs)? Can BPR be used in small and middle size companies as well?... 14   7 reacties Reward Management During Business Reengineering More often than not, Kenyan organizations in need of adapting to changes in the competitive business environment fail to satisfy the needs of the diverse groups of employees within the company. Many e... 11   5 reacties Alignment of BPR and IT Solution Approach I am conducting research as part of a Masters degree on the combination of business process change methodologies i.e. radical and continuous improvement and IT solution approach such as Commerical Of ... 10   7 reacties BPR supported by TQM After we implement BPR on the ground we should use TQM as a continuous improvement tool or cal it Kaizen or other tools to maintain the system and satisfy the "moving target" customers needs.... 9   4 reacties BPR in agricultural research? Is BPR applicable for the agricultural research sector? Is there anyone in the world who can share me the experience how to reengineer the agricultural research system?... 9   3 reacties Developing a Standard Framework for BPR After reviewing literature, I think that there exists no standard process of BPR. Every company redesigns its processes in its own way. I believe different cultures, strategies and organizational... 8   3 reacties Personal Business Process Reengineering? Would anyone help me with one doubt here, can the concept of BPR be implemented in anyone’s personal life to have a radical change? Or is BPR specifically for business need only?... 8   5 reacties

Expert Tips Geavanceerde inzichten over het Business Process Reengineering (Engels). Hier vindt u professionele adviezen van deskundigen. Comparison Kaizen vs. Innovation Appreciate the Differences... In 1992, A. Meckel made this useful comparison of Kaizen (K) versus Innovation (I): 1. EFFECT - K: long term and contin... List of Reasons for Business Process Reengineering Failure BPR Implementation, BPR Pitfalls Re-engineering usually fails due to 15 main reasons in 4 main categories: A. Failure due to the actual re-engineering p... Success Factors of BPR BPR Best Practices, BPR Implementation Abdolvand et al. (2008) mention five factors that are critical for successful Business Process Reengineering : 1. Egali... Comprehensive Step by Step BPR Approach Generic Business Process Reengineering Methodology In their article “Business Process Reengineering: Building a Comprehensive Methodology”, Guha, Kettinger and Teng are of... BPR Guidelines by Hammer BPR Implementation Best Practices MIT Professor Michael Hammer has been identified as the pioneer of the BPR concept. In his earlier perspective, BPR con... How to Re-engineer the Process Flow? Guidelines and Ideas for Process Redesign The process flow re-engineering phase in BPR cannot be standardized and summarized in a checklist since there are no fix... Leadership Strategies for Change Initiate, implement, develop and sustain change In response to the high rate of change failure, Ken Blanchard and his team have developed the Blanchard Leading Through ... Using Appreciative Inquiry to Improve Business Processes Alternate Approach Organizations focusing on developing their processes may use the appreciative process to improve them. They can apply ... Innovating Bottom-up or Top-down Corporate Innovation Approaches I just read an interesting article by professor Deschamps on encouraging innovation within large organizations. Deschamp... Business Processes by Goal BPM Categories, BPM Types, BPM Classification The main goals of Business Process Modeling can be classified into three different categories: 1. Descriptive: - Trace... BPR Key Success Factors BPR, Best Practices In an article, Al-Mashari and Zairi summarize the following elements as the key success factors of a holistic BPR implem... Morris & Brandon's BPR View Organizational Change Among the most recent scholars who added authoritative builds on BPR, Daniel Morris and Joel Brandon argue reengineering... Harrington's Business Process Redesign Lower Impact and Less Risky BPR H. James Harrington has been the first to utilize the term Business Process Redesign, to underline his orientatio... Business Processes by the Way they Develop BPM Categories, BPM Types, BPM Classification Considering the way that processes may develop, we can differentiate them into the following 2 types of processes: A. D... Comparison TQM and BPR | Comparing Total Quality Management versus Business Process Reengineering Learn form the Differences... Compare TQM and BPR: Similarities in TQM and BPR: - Both TQM and BPR are customer-oriented. They both aim on im... Supply Chain Processes to Consider Business Process Redesign, Supply Chain Management Critical value chain activities where various process components are typically scattered across several functional depar... Business Processes by Focus Area BPM Categories, BPM Types, BPM Classification Depending on their focus, we can distinguish 4 types of business processes: - Integration intensive: Strong focus on au... Types of Change. Classification Change Management, Organizational Change, Expected/Unexpected Change, Incremental/Radical Change Organizational change varies along at least to dimensions (expected-unexpected and incremental-radical) and can be manag... Davenport's BPR Approach BPR Implementation Hammer's and Champy's original BPR concept, testified in their numerous publications, has been lately developed and miti... How to Lead an Innovation Team Best Practices, Innovation Team Management In order to become a great innovation team leader, Ram Charan suggests in the article "P&G's Innovation Culture" (strate... Process Analysis and Diagnosis Techniques and Tools BPR, Business Process Modeling Process Analysis and Process Diagnosis can be considered as one single concept, although some differences have been unde... Remember to Focus your Improvement Efforts? Achieve More With Less, Kaizen, BPR, JIT, Lean, Value Chain Very often organizations consider continuous improvement as committing on improvement efforts, and thus creating project... The Role of IT in Business Process Reengineering BPR, IT Information technology (IT) plays an important role in Business Process Reengineering (BPR). It is considered to be a ma... The Process Vision Process Approaches, Organizational Development, Organizational Change A business process is a set of interrelated activities targeted at a defined and measurable result that adds value to th... Typical Improvements by Leveraging Information Technology BPR, IT Business Process Reengineering is considered a key tool for improving the efficiency of an organization in accordance wi... The Human Factor in BPR and Continuous Improvement The Attitude of People is Key In their book “Learning Organizations: Knowledge Management Theories, Models and Case Studies”, Italian F. Azzariti and ...

Informatiebronnen Diverse informatiebronnen betreffende het Herontwerpen van Bedrijfsprocessen. Hier vindt u powerpoints, video's, nieuws etc. om te gebruiken in uw eigen lezingen en workshops. In-depth Overview of Business Process Reengineering BPR Introduction Business Process Reengineering Comprehensive presentation about Business-Process Reengineering (BPR) with government example. Each section includes mul... Business Process Management and Improvement: Six Sigma, BPR and (R)Evolutionary Change Process Management, process Improvement, Business Process Reengineering, BPR, Six Sigma Presentation about process management, particularly process modeling simulation and design. The presentation focuses on ... Paperless Workplaces: Reasons, Practices and Difficulties Corporate Social Responsibility, Corporate Sustainability, Paperless Office This presentation elaborates on the creation of paperless workplaces in the digital age, and includes the following sect... How Businesses can Use Information Technology (IT) in Strategic Ways Strategic Management, Information Technology This presentation looks at Information Technology from a strategic point of view. In other words, it discusses in what w... 22 Best Practices in Change Management Change Management, Organizational Change Presentation starts with short introduction of managing organizational change and then outlines 22 best practices in cha... BPR Implementation in Europe BPR, Change Management This 2006 paper analyses Business Process Re-engineering (BPR) implementation in 20 European firms. In contrast with the... Introduction to Service Management Initial Understanding of the Difference Between Service Management and Systems Management In this video five several IBM experts give their views on Service Management and the difference with Systems Management... Interview Hammer: Why Business Process Redesign? Introduction. The Case / Main Reasons for BPR The Business Process Reengineering method (BPR) is described by Hammer and Champy as the fundamental reconsideration and... The IRSPNID Framework for BPR A Framework you can Use for Business Process Re-engineering A Business Process Re-engineering scenario could surface because of various situations like: 1. The credibility of the ... BPR Diagram Business Process Reengineering Download and edit this 12manage PowerPoint graphic for limited personal, educational and business use. Republishing in ... 3-Minute Summary of BPR Initial Understanding of Business Process Reengineering BPR is the fundamental rethinking and transformation of an integrated set of business processes to improve the efficienc...

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Vergelijk BPR met:  Uitbesteden (Uitbesteding)  |  Veranderingsfasen  |  Catastrofetheorie  |  Organische Organisatie  |  Kerngroeptheorie  |  Appreciatief Onderzoek  |  Positieve Deviatie  |  Vergeet Leen Leer  |  Gepland Gedragtheorie |  Krachtenveldanalyse  |  Kaizen  |  Value Engineering (Waardetechniek)  |  Waardestromen in Kaart Brengen (Value Stream Mapping)  |  Change Management  |  Zes Benaderingen voor Verandering  |  Waardemanagement  |  Dimensies van Verandering  |  Attributen van Excellente Managers  |  Vijf Disciplines  |  Tien Principes van Opnieuw Uitvinden  |  Veertien Punten van Management  |  Blue Ocean Strategie  |  Bodem van de Piramide

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