Metodo di Business Process Reengineering
(BPR)

Centro di Conoscenza

Il metodo di Business Process Reengineering (BPR) è stato descritto da Hammer e Champy come “il riesame fondamentale e la riprogettazione radicale dei processi organizzativi, per realizzare un miglioramento drastico delle attuali performance di costo, servizio e velocità„.

Piuttosto che organizzare un'azienda nelle specialità funzionali (come produzione, contabilità, marketing, ecc.) e guardare le mansioni che ogni funzione svolge, Hammer e Champy suggeriscono che dovremmo guardare i processi completi. Dalla aquisizione dei materiali, alla produzione, al marketing e alla distribuzione. Si dovrebbe ricostruire l'azienda in una serie di processi.
 

La creazione di valore per il cliente è il fattore principale per il BPR e l'information technology svolge spesso un ruolo abilitante molto importante. Paragonare: Relationship Marketing

Michael Hammer e James Champy

I fautori principali del re-engineering furono Michael Hammer e James Champy. In una serie di libri tra cui Reengineering the Corporation, Reengineering Management e The Agenda, sostengono che viene sprecato troppo tempo, a passare mansioni da un reparto ad un altro. Essi sostengono che è molto più efficiente nominare un team che esegue tutte le mansioni del processo.

Un metodo a cinque fasi nella Riprogettazione del Processo del Business

Davenport (1992) suggerisce un metodo a cinque fasi nel modello di Business Process Reengineering:

1. Sviluppare la business vision e gli obiettivi del processo: Il metodo del BPR è guidato da una business vision che implica obiettivi specifici di business, quali la riduzione di costo, riduzione di tempo, miglioramento della qualità dell'output.
2. Identificare i processi di business da riprogettare: la maggior parte delle aziende usano il metodo “high-impact„ che si concentra sui processi più importanti o quelli che sono più in conflitto con la business vision. Un minor numero di aziende usa “il metodo esauriente„ che tenta di identificare tutti i processi all'interno di un'organizzazione ed li mette in ordine cronologico per urgenza di riprogettazione.
3. Capire e misurare i processi esistenti: per evitare di ripetere i vecchi errori e fornire una linea di base per i miglioramenti futuri. Paragonare: Gestione Scentifica
4. Identificare le leve di IT: la consapevolezza delle capacità di IT può e dovrebbe influenzare il BPR.
5. Progettare e sviluppare un prototipo di un nuovo processo: il design reale non dovrebbe essere visto come la conclusione del processo di BPR. Piuttosto, dovrebbe essere visto come un prototipo, con rivisitazioni successive. La metafora del prototipo allinea il metodo con la pronta consegna dei risultati e la partecipazione e soddisfazione dei clienti.

Come sesta fase supplementare del metodo di BPR, a volte si trova: adattare la struttura organizzativa ed il modello di governance, verso il processo primario recentemente progettato.

Circostanze generiche che indicano se il BPR è consigliabile

Anche se è difficile esprimere un parere generico su questo, alcuni fattori che possono essere considerati sono:

• La concorrenza supera chiaramente le performance aziendali? Paragonare: Turnaround Management
• Ci sono molti conflitti nell'organizzazione?
• C'è un'alta frequenza di riunioni?
• C'è un uso eccessivo di comunicazione non strutturata? (appunti, email, ecc)
• È possibile considerare un metodo più continuo verso graduali e incrementali miglioramenti ? (vedere: Kaizen).

Critiche del metodo di BPR

Il Reengineering ha guadagnato una cattiva reputazione perché tali progetti hanno provocato spesso licenziamenti voluminosi. Nonostante l'uso massiccio di pubblicità, che ha riguardato l'introduzione del Business Process Reengineering, parzialmente dovuto al fatto che gli autori del Reengineering the Corporation hanno comprato un enorme numero di copie per raggiungere la vetta della lista dei bestseller, il metodo non ha soddisfatto le aspettative. Le principali motivazioni sembrano essere le seguenti:

• Il BPR presuppone che il fattore che limita le performance dell'organizzazione è l'inefficacia dei suoi processi. Ciò può non sempre essere vero. Inoltre il BPR non offre mezzi per convalidare questo presupposto.
• Il BPR presuppone la necessità di iniziare il processo di miglioramento delle performance con “un'anima pulita„, cioè completamente ignorando lo status quo.
• Il BPR non fornisce un modo efficace di concentrare gli sforzi di miglioramento sui vincoli dell'organizzazione. (Come fatto da Goldratt in Teoria dei Vincoli).
• A volte, o forse abbastanza spesso, un cambiamento graduale ed incrementale (come Kaizen) potrebbe essere un metodo migliore.
• Il BPR è culturalmente biasimato dal modo di pensare statunitense. (vedere: Dimensioni Culturali)

BPR paragonato a Kaizen

Quando il metodo del Kaizen è paragonato al BPR, è chiaro che la Filosofia del Kaizen è più orientata alle persone, più facile da implementare, ma al contempo richiede molta disciplina, soprattutto nel lungo termine e fornisce soltanto un piccolo passo verso il cambiamento. Il metodo del Business Process Reengineering d'altra parte è più duro, orientato alla tecnologia, e permette un cambiamento radicale ma richiede abilità manageriali considerevoli nelle tecniche di cambiamento.

Referenza Bibliografica: Hammer and Champy - Reengineering the Corporation

Referenza Bibliografica: Davenport - Process Innovation

Forum Discussioni nei forum sul Reingegnerizzazione dei Processi Aziendali. Di seguito puoi porre una domanda su questo argomento, condividere le tue esperienze, segnalare un nuovo sviluppo o spiegare qualcosa. Inizia un nuovo argomento sul Reingegnerizzazione dei Processi Aziendali Condividi le tue conoscenze qui (o fai una domanda)   🔥 NUOVO Cambiamento Coniugando Change Management e BPR Il suggerimento e cementato in una esperienza empirica di 40 anni: NON impostare MAI una Road map di BPR trascurando i punti "sensitive" del Change Management. Individuare nel BPR l'area critica ... 5   Costs of BPR - Any ideas? Hoping that someone can point to some reference providing info on how much a BPR activity would cost -- some percentage of overhead expenses??... 67   3 commenti Maintaining the Quality of a BPR Programme How can quality be maintained during a BPR inititiative?... 12   1 commenti Business Process Reengineering = People In BPR the people are the process and they are central to the success of any innovative change.... 9   2 commenti Transition to a Paperless Office: Best Practices The "Paperless Office" has been a buzz word in office culture for 3-4 decades now. More and more organizations and departments within organizations are attempting to go paperless. It is likely that Co... 9   3 commenti Business Process Reengineering and Downsizing Why should BPR proceed downsizing?... 8   3 commenti Public Sector BPR Through E-Governance Initiatives In the public sector field of a government like India, implementing a 100% BPR would be difficult. Because the waste processes & positions identified out of such exercises would be of greater portion ... 6   3 commenti BPR is not an End, but a Means BPR is not an end, it is a means to an end.... 6   1 commenti BPR needs Positive Thinking BPR doesn't need a special management skill, rather it needs positive thinking and a changing way of thinking.... 5   2 commenti The Role of AI in BPR What do you think is the role of Artificial Intelligence (big data, self-learning software, digital networks, algorithms) in Business Process Reengineering? Is it a catalyst or does it replace BP... 4   1 commenti Cases and Causes of BPR Failure / BPR Disasters Hello, I'm doing research on BPR failure cases. Unfortunately, I can't find any cases to illustrate my research. Could you please tell me where I can find this kind of cases? Thank you in ad... 3   5 commenti Is BPR Helping ERP or is ERP Helping BPR? I am a PhD student and my area is BPR. I just want to know your expert opinion (just general) regarding the relationship of BPR and ERP. It is a fact that BPR uses technology for efficiency howev... 3   7 commenti Business Process Reengineering in Agriculture How to start BPR from clean sheet for large and very old agri industry? Any effective guide line? Thank You!... 2   2 commenti BPR Maturity Level Assessment for Completed Project and Project Proposal I am writing a dissertation on measuring the maturity level of projects under the BPR umbrella: 1. Completed project (in construction sector) 2. Completed proposal (for an ERP system) I... 2   1 commenti

Migliori Pratiche Gli argomenti migliori e più votati su Reingegnerizzazione dei Processi Aziendali. Qui troverai le idee più preziose e suggerimenti pratici. Quotes on Business Process Reengineering Do you know some deep, famous or funny quotes on Business Process Reengineering? Quotations? Proverbs? Please share them as a reaction to this posting and mention the author. To get started, here's my... 100   4 commenti What Knowledge is Required for BPR? The underlying assumption on BPR presented in this article is "task completion through unified team effort". But how is this possible in the practical business world? There aren't any group of me... 43   1 commenti Mental Transformation Required to Implement Business Process Reengineering BPR is a tool for making a fundamental, radical & dramatical change but what is most important is the mental transformation required to implement it. I believe if we understand it we can bring a revo... 40   1 commenti BPR is needed in Ethiopia I believe BPR is an important change management tool. It is a radical tool. You can't help or solve all the bureacratic mess created on customers with any other tools - be it Kaizen , TQM, etc. ... 23   11 commenti The Role of HR in Business Process Reengineering (BPR) We already know BPR is not about IT only. But I'd like to find out what can or should be the role of HRM (Human Resource Management) in effective BPR implementations? Thanks for sharing your thou... 20   26 commenti ERP and Business Process Reengineering Business process reengineering involves radically changing the status quo to fulfil customer's expectation and keep them coming back. This involves change management thinking and implementation of org... 20   7 commenti Cases of Successful BPR Implementation / BPR Success Stories Can you point out companies who were successful in BPR implementation? And what is the success rate of these projects? I am currently doing my thesis on this topic. Any assistance would be apprec... 20   1 commenti Faster and more Flexible than BPR - Alternative Approaches? Is there any other alternative to BPR? Something that is more flexible, faster and with less work than BPR.... 16   9 commenti Is BPR Useful for Small Companies (SMEs)? Can BPR be used in small and middle size companies as well?... 14   7 commenti BPR Works only Top-Down I am a BPR envangelist and in my experience BPR is only effective if it starts from the top, i.e. when senior managers accept the challenge to first revamp their mental models of management before the... 14   4 commenti Reward Management During Business Reengineering More often than not, Kenyan organizations in need of adapting to changes in the competitive business environment fail to satisfy the needs of the diverse groups of employees within the company. Many e... 11   5 commenti Alignment of BPR and IT Solution Approach I am conducting research as part of a Masters degree on the combination of business process change methodologies i.e. radical and continuous improvement and IT solution approach such as Commerical Of ... 10   7 commenti BPR supported by TQM After we implement BPR on the ground we should use TQM as a continuous improvement tool or cal it Kaizen or other tools to maintain the system and satisfy the "moving target" customers needs.... 9   4 commenti BPR in agricultural research? Is BPR applicable for the agricultural research sector? Is there anyone in the world who can share me the experience how to reengineer the agricultural research system?... 9   3 commenti Developing a Standard Framework for BPR After reviewing literature, I think that there exists no standard process of BPR. Every company redesigns its processes in its own way. I believe different cultures, strategies and organizational... 8   3 commenti Personal Business Process Reengineering? Would anyone help me with one doubt here, can the concept of BPR be implemented in anyone’s personal life to have a radical change? Or is BPR specifically for business need only?... 8   5 commenti

Consigli degli Esperti Approfondimenti avanzati sul Business Process Reengineering (Inglese). Qui troverai consigli professionali di esperti. Comparison Kaizen vs. Innovation Appreciate the Differences... In 1992, A. Meckel made this useful comparison of Kaizen (K) versus Innovation (I): 1. EFFECT - K: long term and contin... List of Reasons for Business Process Reengineering Failure BPR Implementation, BPR Pitfalls Re-engineering usually fails due to 15 main reasons in 4 main categories: A. Failure due to the actual re-engineering p... Success Factors of BPR BPR Best Practices, BPR Implementation Abdolvand et al. (2008) mention five factors that are critical for successful Business Process Reengineering : 1. Egali... Comprehensive Step by Step BPR Approach Generic Business Process Reengineering Methodology In their article “Business Process Reengineering: Building a Comprehensive Methodology”, Guha, Kettinger and Teng are of... BPR Guidelines by Hammer BPR Implementation Best Practices MIT Professor Michael Hammer has been identified as the pioneer of the BPR concept. In his earlier perspective, BPR con... How to Re-engineer the Process Flow? Guidelines and Ideas for Process Redesign The process flow re-engineering phase in BPR cannot be standardized and summarized in a checklist since there are no fix... Leadership Strategies for Change Initiate, implement, develop and sustain change In response to the high rate of change failure, Ken Blanchard and his team have developed the Blanchard Leading Through ... Using Appreciative Inquiry to Improve Business Processes Alternate Approach Organizations focusing on developing their processes may use the appreciative process to improve them. They can apply ... Innovating Bottom-up or Top-down Corporate Innovation Approaches I just read an interesting article by professor Deschamps on encouraging innovation within large organizations. Deschamp... Business Processes by Goal BPM Categories, BPM Types, BPM Classification The main goals of Business Process Modeling can be classified into three different categories: 1. Descriptive: - Trace... BPR Key Success Factors BPR, Best Practices In an article, Al-Mashari and Zairi summarize the following elements as the key success factors of a holistic BPR implem... Morris & Brandon's BPR View Organizational Change Among the most recent scholars who added authoritative builds on BPR, Daniel Morris and Joel Brandon argue reengineering... Harrington's Business Process Redesign Lower Impact and Less Risky BPR H. James Harrington has been the first to utilize the term Business Process Redesign, to underline his orientatio... Business Processes by the Way they Develop BPM Categories, BPM Types, BPM Classification Considering the way that processes may develop, we can differentiate them into the following 2 types of processes: A. D... Comparison TQM and BPR | Comparing Total Quality Management versus Business Process Reengineering Learn form the Differences... Compare TQM and BPR: Similarities in TQM and BPR: - Both TQM and BPR are customer-oriented. They both aim on im... Supply Chain Processes to Consider Business Process Redesign, Supply Chain Management Critical value chain activities where various process components are typically scattered across several functional depar... Business Processes by Focus Area BPM Categories, BPM Types, BPM Classification Depending on their focus, we can distinguish 4 types of business processes: - Integration intensive: Strong focus on au... Types of Change. Classification Change Management, Organizational Change, Expected/Unexpected Change, Incremental/Radical Change Organizational change varies along at least to dimensions (expected-unexpected and incremental-radical) and can be manag... Davenport's BPR Approach BPR Implementation Hammer's and Champy's original BPR concept, testified in their numerous publications, has been lately developed and miti... How to Lead an Innovation Team Best Practices, Innovation Team Management In order to become a great innovation team leader, Ram Charan suggests in the article "P&G's Innovation Culture" (strate... Process Analysis and Diagnosis Techniques and Tools BPR, Business Process Modeling Process Analysis and Process Diagnosis can be considered as one single concept, although some differences have been unde... Remember to Focus your Improvement Efforts? Achieve More With Less, Kaizen, BPR, JIT, Lean, Value Chain Very often organizations consider continuous improvement as committing on improvement efforts, and thus creating project... The Role of IT in Business Process Reengineering BPR, IT Information technology (IT) plays an important role in Business Process Reengineering (BPR). It is considered to be a ma... The Process Vision Process Approaches, Organizational Development, Organizational Change A business process is a set of interrelated activities targeted at a defined and measurable result that adds value to th... Typical Improvements by Leveraging Information Technology BPR, IT Business Process Reengineering is considered a key tool for improving the efficiency of an organization in accordance wi... The Human Factor in BPR and Continuous Improvement The Attitude of People is Key In their book “Learning Organizations: Knowledge Management Theories, Models and Case Studies”, Italian F. Azzariti and ...

Fonti di Informazione Varie fonti di informazioni su Reingegnerizzazione dei Processi Aziendali. Qui troverai powerpoint, video, notizie, ecc. da utilizzare nelle tue lezioni e seminari. In-depth Overview of Business Process Reengineering BPR Introduction Business Process Reengineering Comprehensive presentation about Business-Process Reengineering (BPR) with government example. Each section includes mul... Business Process Management and Improvement: Six Sigma, BPR and (R)Evolutionary Change Process Management, process Improvement, Business Process Reengineering, BPR, Six Sigma Presentation about process management, particularly process modeling simulation and design. The presentation focuses on ... Paperless Workplaces: Reasons, Practices and Difficulties Corporate Social Responsibility, Corporate Sustainability, Paperless Office This presentation elaborates on the creation of paperless workplaces in the digital age, and includes the following sect... How Businesses can Use Information Technology (IT) in Strategic Ways Strategic Management, Information Technology This presentation looks at Information Technology from a strategic point of view. In other words, it discusses in what w... 22 Best Practices in Change Management Change Management, Organizational Change Presentation starts with short introduction of managing organizational change and then outlines 22 best practices in cha... BPR Implementation in Europe BPR, Change Management This 2006 paper analyses Business Process Re-engineering (BPR) implementation in 20 European firms. In contrast with the... Introduction to Service Management Initial Understanding of the Difference Between Service Management and Systems Management In this video five several IBM experts give their views on Service Management and the difference with Systems Management... Interview Hammer: Why Business Process Redesign? Introduction. The Case / Main Reasons for BPR The Business Process Reengineering method (BPR) is described by Hammer and Champy as the fundamental reconsideration and... The IRSPNID Framework for BPR A Framework you can Use for Business Process Re-engineering A Business Process Re-engineering scenario could surface because of various situations like: 1. The credibility of the ... BPR Diagram Business Process Reengineering Download and edit this 12manage PowerPoint graphic for limited personal, educational and business use. Republishing in ... 3-Minute Summary of BPR Initial Understanding of Business Process Reengineering BPR is the fundamental rethinking and transformation of an integrated set of business processes to improve the efficienc...

Link di Ricerca Passare ad altre fonti di ricerca riguardanti Reingegnerizzazione dei Processi Aziendali. Notizie Video Presentazioni   Libri Accademico Di più

Paragonare il BPR a:   Outsourcing  |  Fasi del Cambiamento  |  Teoria della Catastrofe  |  Organizzazione Organica  |  Teoria del Gruppo Centrale  |  Inchiesta Elogiativa  |  Devianza Positiva  |  Dimenticare, Prendere in Prestito ed Imparare  |  Pianificazione del Comportamento  |  Analisi del Campo di Forza  |  Kaizen  |  Value Engineering  |  Mappatura del Flusso di Valore  |  Change Management  |  Sei Metodi di Cambiamento  |  Managing for Value  |  Dimensioni del Cambiamento  |  Otto Attributi di Eccellenza Gestionale  |  Cinque Discipline  |  Dieci Principii di Reinvenzione  |  I Quattordici Punti del Management  |  Strategia Blu Ocean  |  Base della Piramide

Ritornare alla Disciplina di Gestione: Cambiamento & Organizzazione  |  Marketing & Vendite  |  Strategia e Innovazione  |  Supply Chain & Quality

Più Metodi, Modelli e Teorie di Gestione