Extended Marketing Mix[扩展的营销组合]
(7Ps)

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Booms和Bitner的 7Ps - Extended Marketing Mix[扩展的7P营销组合]解析。


Booms和Bitner的扩展的7P营销组合理论,作为一项行之有效的市场战略工具,是从传统的4P营销组合衍生而来,即将原来的可控变量从4P扩展成为7P


7P营销组合的运用。

传统Marketing Mix[营销组合]模型以有形产品为导向的, 7Ps模型更加适用于服务业知识密集型产业(对于后者的适用性目前仍有争议)。


扩展的3P

Booms和Bitner将下面3个P增加到了原有的4P营销组合中。

  1. 人员(People: 所有的人都直接或间接地被卷入某种服务的消费过程中,这是7P营销组合很重要的一个观点。 知识工作者、白领雇员、管理人员以及部分消费者将额外的价值增加到了既有的社会总产品或服务的供给中,这部分价值往往非常显著。
  2. 过程(Process: 服务通过一定的程序、机制以及活动得以实现的过程(亦即消费者管理流程),是市场营销战略的一个关键要素。
  3. 物证(Physical Evidence包括服务供给得以顺利传送的服务环境, 有形商品承载和表达服务的能力,当前消费者的无形消费体验,以及向潜在顾客传递消费满足感的能力。

相对于前两个P(人员、过程),最后一个P(物证)是一个比较抽象的要素。


Booms和Bitner同时对传统的4P提出修改意见,他们认为,对于服务导向型企业而言,地点(Place)还应包括服务的可通达性,而销售促进(Promotion)则应该把一线服务人员的投入也包括进去。


参考书: Nirmalya Kumar - Marketing As Strategy [中译本《大行销时代》,台湾天下杂志出版社,2004] -

参考书: David A. Aaker - Strategic Marketing Management [中译本《策略行销管理》,台湾华泰书局,1998] -


小组 - 扩展营销组合


小组 (58名成员)


论坛 - 扩展营销组合  

在这里,您将找到有趣和教育性的讨论。


  P's of marketing mix
Why we are stuck in the web of P's only? Just to continue wi...
 
 
 
 
  Use only P's that can be Controlled / Influenced!
Please, when deciding on any P in the marketing mix, it is k...
 
 
 
 
  Extra Marketing Mix P - Publicity (2个反应)
Publicity and public relations will also be an extra P in th...
 
 
 
 
  7 P's or Sustainable Competitive Advantage
Maybe we should just be focusing on the things that give our...
 
 
 
 
  Extra Marketing Mix P - Performance
I think that performance is the only criteria for judgement ...
 
 
 
 
  Extra Marketing Mix P: Patience
I think in service industry patience is utmost important, be...
 
 
 
 
  Alternate 7 Ps instead of Those of the Extended Marketing Mix (1个反应)
Proper Prior Planning and Preparation Prevents Poor Performa...
 
 
 
 
  Extra Marketing Mix P: Planning (1个反应)
An extra P that should be considered is Planning. Planning ...
 
 
 
 
  Extra Marketing Mix P: Positioning
We should add another P: Positioning......
 
 
 
 
  Marketing Mix - when to choose what??
I think the whole process of marketing revolves around these...
 
 
 
 
  Keep Marketing Plan Simple (1个反应)
Use the most suited P's of the marketing mix for the marketi...
 
 
 
 
  Extra Marketing Mix P: Power (1个反应)
Physical Power acquired by a company from one of its ...
 
 
 
 
  What about Customers?? (3个反应)
Sometimes I think marketers can get too hanged up with theor...
 
 
 
 
  Extra Marketing Mix P - Principles
There is a basic misunderstanding by some of the commentator...
 
 
 
 
  Extra Marketing Mix P - Product Innovation
To be successful in the market,every company should concentr...
 
 
 
 
  Extra Marketing Mix P - Politics
This P's has grt power and influences the very basics of mar...
 
 
 
 
  Extra Marketing Mix P - Perception (1个反应)
A possible 9th P could be 'Perception' of interested ...
 
 
 
 
  Service-Dominant Logic of Marketing
Service-Dominant Logic is a new logic in marketing in which ...
 
 
 
 
  Addition of PEOPLE to the Marketing Mix is Important
Indeed the extended 3Ps are important, especially PEOPLE. Th...
 
 
 
 
  Extra Marketing Mix P: Positive
I suggest to add an 8P to the marketing mix: POSITIVE that s...
 
 
 
 

最佳实践 - 扩展营销组合

在这里,您将找到最有价值的想法。


  From 7 P's to 7 C's of Marketing (14个反应)
Anyone who has taken a marketing course learned about the 4P...
 
 
 
 
  What is Physical Evidence in Extended Marketing Mix? (14个反应)
I've read and re-read the meaning of Physical Evidence
 
 
 
 
  Which Marketing Mix P is most Important? Prioritising the 7 P's... (5个反应)
Could someone please prioritise the 7 P's for me in order of...
 
 
 
 
  When Should we Use the Extended Marketing Mix (7Ps) instead of the Traditional Marketing Mix (4Ps)? (7个反应)
Basically you could just go away with the 4Ps even when it c...
 
 
 
 
  Extra Marketing Mix P - Packaging (6个反应)
Another P should be added - Packaging. The rationale ...
 
 
 
 
  Is the Customer Always Right? (12个反应)
1. The customer is always right. 2. The customer comes seco...
 
 
 
 
  Extra Marketing Mix P - Pace (3个反应)
How about Pace? I.e. The speed of introduction of new...
 
 
 
 

Expert Tips (ENG) - Extended Marketing Mix

在这里,您将找到专家提供的高质量建议。


 

How to Determine the Right PRICING?

Steps to Strategic Pricing...
 
 
 

The Most Complete Marketing Mix

Marketing, Strategy, Marketing Mix...
 
 
 

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Services Management...
 
 
 

What Types of Marketing Organizations Exist?

Best Practices to Consider...
 
 
 

Don't Forget Internal Marketing

Involving your Employees, Internal Marketing Best Practices...
 
 
 

Additional 8th P of the Extended Marketing Mix

Marketing...
 
 

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比较: Marketing Mix[营销组合] (4Ps)  |  Relationship Marketing[关系营销]  |  Ansoff  |  Porter  |  BCG Matrix[BCG矩阵]  |  Positioning[定位]  |  Co-Creation[共同创造]  |  3C's  |  4S Web Marketing Mix[4S网络营销组合]


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