Uitgebreide Marketingmix
(7-Ps)

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Verklaring van de Uitgebreide Marketingmix (7-Ps) van Booms en Bitner.

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De 7-Ps of de Uitgebreide Marketingmix van Booms en Bitner is een hulpmiddel op het gebied van marketingstrategie welk het aantal stuurvariabelen van vier in het originele marketingmixmodel naar 7 brengt.


Gebruik van de Uitgebreide Marketingmix

Het traditionele Marketingmix model was hoofdzakelijk gericht en zinnig voor tastbare producten. Het 7-Ps model is nuttiger voor dienstenindustrieën en, hoewel dat betwistbaar is, ook voor kennisintensieve omgevingen.


3 extra P's

Booms en Bitner hebben de volgende 3 extra P's aan de originele Marketing Mix toegevoegd:

  1. People (Mensen): Alle mensen die direct of indirect betrokken zijn bij de consumptie van de dienst zijn een belangrijk onderdeel van de Uitgebreide Marketingmix. Kenniswerkers, werknemers, het management en consumenten voegen vaak significante waarde toe aan het totale product of de dienst.
  2. Proces: De procedure, de mechanismen en de activiteitenstroom door middel van welke de diensten worden verbruikt (klantenbeheerprocessen) zijn een essentieel element van de marketingstrategie.
  3. Physical Evidence (Fysiek Bewijsmateriaal): De bekwaamheid en de omgeving waarin de dienst wordt geleverd. Zowel tastbare goederen welke helpen om de dienst te communiceren en uit te voeren, als de ongrijpbare ervaring van bestaande klanten en de bekwaamheid van de onderneming om die klantentevredenheid naar potentiële klanten te laten blijken.

De eerste twee extra P's zijn expliciet (Mensen, Proces) en de derde factor (Fysiek Bewijsmateriaal) is een impliciete factor.


Booms en Bitner suggereren ook dat Plaats in een op dienstverlening gericht bedrijf de toegankelijkheid van de dienst omvat, en dat Promotie in een op dienstverlening gericht bedrijf de input van het servicepersoneel omvat.


Boek: Nirmalya Kumar - Marketing As Strategy -

Boek: David A. Aaker - Strategic Marketing Management -


Uitgebreide Marketingmix Special Interest Group


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