The 7-Ps or Extended Marketing Mix of Booms and Bitner is a Marketing Strategy
tool that expands the number of controllable variables from the four in the
original Marketing Mix Model to seven.
Usage of the Extended Marketing Mix
The traditional Marketing Mix model
was primarily directed and useful for tangible products. The 7-Ps model is
more useful for services industries and arguably also for knowledge-intensive
environments.
3 extra P's
Booms and Bitner's have added the following 3 additional Ps to the
original Marketing Mix:
- People: All people that are directly or indirectly involved in
the consumption of a service are an important part of the Extended Marketing
Mix. Knowledge workers, employees, management and consumers often add significant
value to the total product or service offering.
- Process: Procedure, mechanisms and flow of activities by which
services are consumed (customer management processes) are an essential element
of the marketing strategy.
- Physical Evidence: The ability and environment in which the service
is delivered. Both tangible goods that help to communicate and perform the
service, and the intangible experience of existing customers and the ability
of the business to relay that customer satisfaction to potential customers.
The first two more Ps are explicit (People, Process) and the third one
(Physical Evidence) is an implicit factor.
Booms and Bitner also suggest that Place in a service-oriented company
includes the accessibility of the service, and that Promotion in a service-oriented
company includes the input of front-line service personnel.
Book: Nirmalya
Kumar - Marketing As Strategy
Book: David A.
Aaker - Strategic Marketing Management
Forum discussions about Services Marketing. Below you can ask a question about this topic, share your experiences, report a new development, or explain something.
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Use only P's that can be Controlled / Influenced!
Please, when deciding on any P in the marketing mix, it is key to remind marketers to focus on the ability to control the P.
Perception is not controllable, but may be influenced by package, product ...
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Extra Marketing Mix P - Publicity
Publicity and public relations will also be an extra P in the present day scenario as this will get more professionalised. Corporate image building etc has to be enhanced to attract customers....
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7 P's or Sustainable Competitive Advantage
Maybe we should just be focusing on the things that give our organisations sustainable competitive advantage. This could be anything the organisation has, has access to or that is happening within the...
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Extra Marketing Mix P - Performance
I think that performance is the only criteria for judgement pertaining to success or failure. The product performance can be encapsulated on the content of how much value satisfaction is being derived...
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Extra Marketing Mix P: Patience
I think in service industry patience is utmost important, because whatever organisation is offering they are intangible things and if it failes to perform (which is often the case), buyer and seller b...
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Keep Marketing Plan Simple
Use the most suited P's of the marketing mix for the marketing plan. Using all or too many could complicate the plan. Keep the plan as simple as possible, as it's easier to implement for us, and easie...
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Marketing Mix - when to choose what??
I think the whole process of marketing revolves around these 7 Ps, but what is more important is to analyze the internal and external environments, your strengths and weaknesses, and then prioritize h...
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Extra Marketing Mix P - Principles
There is a basic misunderstanding by some of the commentators. The Ps are internal factors in control of the business and an error in one of them can cause failure of the whole mix. For example get th...
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Extra Marketing Mix P - Product Innovation
To be successful in the market,every company should concentrate on Product Innovation that best suit the customers. Many companies are spending a huge sum in new innovation....
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Service-Dominant Logic of Marketing
Service-Dominant Logic is a new logic in marketing in which a service view substitutes the traditional, historic goods view.
Service-Dominant (S-D) Logic is a mindset for a unified understanding of t...
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Extra Marketing Mix P: Positive
I suggest to add an 8P to the marketing mix: POSITIVE that stands for: Positive Marketing (Market Sustainability).
I believe Positive Marketing can contribute to business' social responsibility, envi...
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The best, top-rated topics about Services Marketing. Here you will find the most valuable ideas and practical suggestions.
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From 7 P's to 7 C's of Marketing
Anyone who has taken a marketing course learned about the 4Ps and later 7Ps of Marketing. They are Place, Price, Promotion, Product. Later People, Physical Evidence and Process were added.
However, t...
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 14 comments
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Extra Marketing Mix P - Packaging
Another P should be added - Packaging. The rationale is that it is very important how the product is presented to the customer, and the packaging is often the first contact that a customer has with a ...
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P's of marketing mix
Why we are stuck in the web of P's only? Just to continue with the single alphabet will not solve the problem...we have another 25 alphabets ...and marketing can be known by combining all of them...an...
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Extra Marketing Mix P - Pace
How about Pace? I.e. The speed of introduction of new products.
Won't pace be a factor to be considered to get the First Mover Advantage?
Marketing success is a function of Pace in a big way....
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What about Customers??
Sometimes I think marketers can get too hanged up with theories, that we forget the ' Customer Experience'. Though it doesn't start with a "P" per say but essentially they are the core of the Marketin...
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Advanced insights about Services Marketing. Here you will find professional advices by experts.
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How to Determine the Right PRICING? Steps to Strategic Pricing One of the 4 P's is Pricing. To help managers find the right price for a product/service, Kim and Mauborgne have develop...
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The Most Complete Marketing Mix Marketing, Strategy, Marketing Mix The 'Total Marketing Mix' includes 4Ps, 4Cs,4As and 4Os:
4Ps: Product, Price, Promotion and Place
4Cs: Customer needs,...
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3 Communication Phases in Providing Services Services Management Three main communication phases can be distinguished in which a service provider communicates with his customers.
1: Pr...
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What Types of Marketing Organizations Exist? Best Practices to Consider Booz Allen identified 6 types of marketing organizations (May 29 2006 of Brandweek):
1. Marketing Masters: authority to...
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Don't Forget Internal Marketing Involving your Employees, Internal Marketing Best Practices Besides external marketing, dealing with the image, look and view how customers see or define your organization, interna...
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Additional 8th P of the Extended Marketing Mix Marketing Some practitioners and academics are suggesting a potential 8th P of marketing, although the opinions, which additional ...
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Various sources of information regarding Services Marketing. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.
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A Service-Oriented View on Marketing Service-Dominant Logic, Perspectives on Marketing Presentation about a service-dominant logic mindset in marketing, including the following sections:
1. Getting the logi...
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Consumer Behavior in the Service Sector Decision Making, Behavioral Economics Presentation about consumer behavior in services. The presentation includes the following files:
1. Consumer Problems
...
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Product Packaging Marketing, Sustainable Business, Environmental Sustainability, Packaging In-depth presentation about packaging and sustainable packaging. The presentation is very extensive and uses head sectio...
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Services Marketing Marketing Services Comprehensive presentation on service marketing by Aziz Seyid.
Includes Intro-features and characteristics, Consumer Be...
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Introduction to Services Marketing Services Marketing, Service Sector Marketing, Hospitality Services This presentation is about marketing in the services sector, emphasizing the travel and tourism sectors. It includes the...
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Introduction and Summary of the 7P's Initial Understanding of the 7P's, Trainings, Workshops One by one explanation of each of the 7P's:
1. Product
2. Price
3. Place
4. Promotion
5. People
6. Process
7. Phy...
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Mindmap of Extended Marketing Mix Summary Mindmap of Extended Marketing Mix....
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Compare with the Extended Marketing Mix (7-Ps):
Marketing Mix (4-Ps) |
Relationship Marketing
| Ansoff |
Porter |
BCG Matrix |
Positioning |
Co-Creation |
3C's |
4S Web Marketing
Mix
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