Baldrige Award

Knowledge Center

Summary, forum, best practices, expert tips and information sources.

31 items • 298.528 visits


The categories performance criteria model of the Baldrige Award can be used to assess management systems and identify major improvement areas.

The Baldrige Award was established by the US Congress in 1987 and named after former Secretary of Commerce, Malcolm Baldrige. It aims to promote quality awareness and is based on a weighted score of seven categories of performance criteria:

1 Leadership (120 pts.)

   1.1 Organizational Leadership (70 pts.)

   1.2 Social Responsibility (50 pts.)

2 Strategic Planning (85 pts.)

   2.1 Strategy Development (40 pts.)

   2.2 Strategy Deployment (45 pts.)

3 Customer and Market Focus (85 pts.)

   3.1 Customer and Market Knowledge (40 pts.)

   3.2 Customer Relationships and Satisfaction (45 pts.)

4 Measurement, Analysis, Knowledge Management (90 pts.)

   4.1 Measurement and Analysis of Organizational Performance (45 pts.)

   4.2 Information and Knowledge Management (45 pts.)

5 Human Resource Focus (85 pts.)

   5.1 Work Systems (35 pts.)

   5.2 Employee Learning and Motivation (25 pts.)

   5.3 Employee Well-Being and Satisfaction (25 pts.)

6 Process Management (85 pts.)

   6.1 Value Creation Processes (50 pts.)

   6.2 Support Processes (35 pts.)

7 Business Results (450 pts.)

   7.1 Customer-Focused Results (75 pts.)

   7.2 Product and Service Results (75 pts.)

   7.3 Financial and Market Results (75 pts.)

   7.4 Human Resource Results (75 pts.)

   7.5 Organizational Effectiveness Results (75 pts.)

   7.6 Governance and Social Responsibility Results (75 pts.)

The maximum attainable score is 1000.  The Seven categories of Performance model of the Baldrige Award can be used to assess management systems and identify major improvement areas. The model fits well in organizations taking a continuous improvement philosophy.

The Baldrige Criteria for Performance Excellence are about winning business success with a high-performing, high integrity, ethical organization. The Criteria help organizations respond to current challenges and address all the complexities of delivering today's results while preparing effectively for the future. The 2005 Criteria have been updated to deal with the specific pressures on senior leaders; the needs for organizational, not just technological, innovation; and the challenges of long-term viability and sustainability as a high-performing business. The Criteria deal more directly with the topic of execution: being agile and still executing with speed.

Book: Mark L. Blazey - Insights to Performance Excellence 2003

Book: David W. Hutton - From Baldrige to the Bottom Line

Special Interest Group

Baldrige Award Special Interest Group.

Special Interest Group (250 members)


Forum discussions about the Baldrige Award. Below you can ask a question about this topic, share your experiences, report a new development, or explain something.

Start a new topic about Baldrige Award


Performance Management System versus ACR
What is the main difference between Annual Confidential Report (ACR) and the Performance Management System (PMS). I agree that the ACRs were ritualistic in nature. But, the process of PMS too have the...
🔥 NEW How to Achieve Process Alignment and Harmony with the Baldrige Criteria
If you want process alignment and harmony - use the Baldrige framework and criteria to get started.
The first step is having/updating an organizational profile - this is an at-a-glance of who...
The Plethora of Data in This Age is Confusing the Heck Out of Business Owners
To truly improve the performance of large organizations, we need an attitudinal change. Unless businesses go back to the basics, the confusion that is reigning at the present with the tumbling world e...
Suggestion for Baldrige Model: ERP
This model should be reviewed now. We can't underestimate the value of process mgt. It should get more points because of increase in usage of ERP packages....
How to Apply Baldrige?
How to apply these Baldrige principles of effective performance management in practice?...

Best Practices

The best, top-rated topics about the Baldrige Award. Here you will find the most valuable ideas and practical suggestions.

Expert Tips

Advanced insights about the Baldrige Award. Here you will find professional advices by experts.

Generic Application Project Plan for Baldrige

Preparing an Excellence Award Application
In the article 'How To Prepare An Excellence Award Application' (Quality Progress, May 2005), Glenn W. Bodinson provides...

The Benefits of Applying for Baldrige

Strategy, Performance
Baldrige Award applicants have cited following key benefits of the application and evaluation process: - Acceleration o...

Updated and Tailored Baldrige Criteria Items

Baldrige Refinements
The Baldrige criteria have been updated and tailored towards certain sectors in the mean time. See: - Business/nonprofi...

The Financial Results of Baldrige

Strategy, Performance
Although Baldrige Award applicants and recipients are citing many benefits of applying for the Baldrige Award, the Baldr...

Best Practices for Baldrige

Applying for an Excellence Award
In order to prevent disappointments during and after the application process and to receive actionable feedback from the...

The Review Process of Baldrige

Strategy, Performance
Once a company completes its application, the work of examiners and judges begins. The evaluation process consists out o...
Information Sources

Various sources of information regarding the Baldrige Award. Here you will find powerpoints, videos, news, etc. to use in your own lectures and workshops.

Baldrige Health Check

Evaluation of Current Situation
Free spreadsheet which can be used to perform a detailed analysis of current situation and improvement areas, based on e...

Baldrige Award

Overview of the Baldrige Performance Excellence Programm
Comprehensive oOverview, with: - Detailed information about the seven categories of the Baldrige award and the points o...

Research Links

Jump to further research sources regarding the Baldrige Award.













Compare with: Kaizen  |  Deming Cycle  |  BPR  |  EFQM  |  People CMM  |  Balanced Scorecard

Return to Management Hub: Change & Organization  |  Ethics & Responsibility  |   Human Resources  |  Knowledge & Intangibles  |   Strategy & Innovation

More on the Baldrige Award - BNQP NIST homepage

More Management Methods, Models and Theory

Special Interest Group

Do you know a lot about the Baldrige Award? Become our SIG Leader

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2023 12manage - The Executive Fast Track. V16.1 - Last updated: 5-2-2023. All names ™ of their owners.