The Theory of Planned Behavior (TPB) of Icek Ajzen (1985, 1991) helps to
understand how we can change the behavior of people. The TPB is a theory which
predicts deliberate behavior, because behavior can be planned.
TPB is the successor of the similar Theory of Reasoned Action of
Ajzen and Fishbein (1975, 1980). The succession was the result of the discovery
that behavior appeared to be not 100% voluntary and under control. This resulted
in the addition of perceived behavioral control. With this addition the theory
was called the Theory of Planned Behavior.
The three considerations of the Theory of Planned Behavior
In short, according to TPB, human action is guided by three kinds of considerations:
-
Behavioral Beliefs. These
are beliefs about the likely consequences of the behavior.
-
Normative Beliefs. These
are beliefs about the normative expectations of others.
-
Control Beliefs. These are
beliefs about the presence of factors that may facilitate, or may impede,
the performance of the behavior.
The
three considerations of Ajzen are crucial in circumstances / projects / programs
when the behavior of people needs to be changed.
In their respective aggregates, behavioral beliefs produce a favorable
or unfavorable attitude toward the behavior, normative beliefs result in perceived
social pressure or subjective norm, and control beliefs give rise to perceived
behavioral control. In combination, the attitude toward the behavior, subjective
norm, and perception of behavioral control, lead to the formation of a behavioral
intention. As a general rule, if the attitude and subjective norm are more
favorable, the perceived control will be greater, and the person's intention
to perform the behavior in question should be stronger.
Residual Effects of Past on Later Behavior
Recently (2002), Ajzen investigated residual effects of past on later behavior.
He came to the conclusion that this factor indeed exists, but cannot be described
to habituation, such as many people are thinking. A review of existing evidence
suggests that the residual impact of past behavior is attenuated, when measures
of intention and behavior are compatible. And the impact vanishes when intentions
are strong and well formed, expectations are realistic, and specific plans
for intention implementation have been developed.
A research project in the travel industry resulted in the conclusion that
past travel choice only contributes to the prediction of later behavior if
circumstances remain relatively stable.
Example: The Theory of Planned Behavior of Ajzen can help to explain why
advertising campaigns merely providing information do not work. To only increase
the knowledge does not help to change the behavior very much. Campaigns that
aim at attitudes, perceived norms, and control in making the change or buying
certain goods, have better results.
Similarly in management, (change) programs that focus only on explanation of the
importance of something (knowledge transfer) will likely not succeed. Rather
one should convince people to change their intention to change, by giving
a lot of attention to attitudes, subjective norms and perceived behavior control.
Book: Icek Ajzen,
Martin Fishbein - Understanding Attitudes and Predicting Social Behavior
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