Limiting SERVQUAL Dimensions


 
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Limiting SERVQUAL Dimensions
Oraib Adnan, Student (University), Saudi Arabia

Hi I'm a Master's student doing research on service quality and facilities at airports. I'm using SERVQUAL method to measure service quality. Is it possible to use only two dimensions (tangible and responsiveness) in SERVQUAL? Or must I use all five dimensions?
Your assistance is highly appreciated.
 

 















 

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