Limiting SERVQUAL Dimensions

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Oraib Adnan
Student (University), Saudi Arabia

Limiting SERVQUAL Dimensions

🔥NEW Hi I'm a Master's student doing research on service quality and facilities at airports. I'm using SERVQUAL method to measure service quality. Is it possible to use only two dimensions (tangible and responsiveness) in SERVQUAL? Or must I use all five dimensions?
Your assistance is highly appreciated.

  Paul G. Huppertz
Management Consultant, Germany

Service Quality Characteristics

A service as such has no quality at all, because any & every service per se inevitably & unalterably is
- Intangible as it neither can be touched nor can be handled
- Immaterial as it neither consists of components nor of raw materials
- Insubstantial as it neither has physical nor logical substance
- Perishable as it is simultaneously consumed by the triggering service consumer for efficiently executing his upcoming activity creating value in so doing.

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