Customer Service Excellence ( CSE)




SERVQUAL
Knowledge Center

Translate

Forum
3
Eddie Amanam
Consultant, Nigeria

Customer Service Excellence ( CSE)

🔥NEW In a presentation I made for a management workshop for Customer Service Excellence ( CSE), a question threw me off balance and this was it:
What are real differences between principles of and standards for CSE?

   

More on SERVQUAL:
Summary
DIscussion Topics
Calculating the variations in expectations in SERVQUAL
Gap 5 in SERVQUAL model
The Standard SERVQUAL Questionaire
Extra SERVQUAL Dimensions
Using SERVQUAL for Employee Satisfaction
How to deal with Change in Perceptions in SERVQUAL?
Weighted and Unweighted Average SERVQUAL Scores?
Zone of Tolerance in Service Quality Expectations
Referencing 12manage
SERVQUAL Should Include Product Quality
Analyzing Gap 4 of SERVQUAL
How to Make Money from Value Added Services
Explanation of the SERVQUAL Gaps
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
How to analyze a Supply Chain Using SERVQUAL Model?
Definitions of Service Value
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Impact of Service Delivery on Strategy
👀Customer Service Excellence ( CSE)
Special Interest Group

Do you know a lot about SERVQUAL? Become our SIG Leader

SERVQUAL
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2023 12manage - The Executive Fast Track. V16.0 - Last updated: 31-1-2023. All names of their owners.