Limiting SERVQUAL Dimensions

12manage is looking for
MBA students.


 
SERVQUAL > Forum Log in

Limiting SERVQUAL Dimensions
Oraib Adnan, Student (University), Saudi Arabia, Member
Hi I'm a Master's student doing research on service quality and facilities at airports. I'm using SERVQUAL method to measure service quality. Is it possible to use only two dimensions (tangible and responsiveness) in SERVQUAL? Or must I use all five dimensions?
Your assistance is highly appreciated....Sign up
 

 
 

Special Interest Group Leader
Dr. Paul Yap
Business Consultant

SERVQUAL
Summary
Forum
Best Practices

Expert Tips

Resources
 



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2019 12manage - The Executive Fast Track. V15.0 - Last updated: 19-1-2019. All names of their owners.