Definitions of Service Value

SERVQUAL
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Augusty Ferdinand
Professor, Indonesia

Definitions of Service Value

I am looking for ideas on what is service value and what are the dimensions of it. Thank you.

  Paul G. Huppertz
Management Consultant, Germany
 

Service Value versus Service Characteristics

A service as such has no value at all, because any & every service per se inevitably & unalterably is:
- INTANGIBLE as it neither can be touched nor can be handled.
- IMMATERIAL as it neither consists of components nor of raw materials.
- INSUBSTANTIAL as it neither has physical nor logical substance.
- PERISHABLE as it is simultaneously consumed by the triggering service consumer for efficiently executing his upcoming activity.

  Mrs. Sayran Ghafuri
Coach, Iraq
 

Definitions of Service Value

Customer value is best defined as a balance between the benefit's a customer derives from a service or product and the customer's effort, or the difficulties they face in using or obtaining the product or service in question.
The education service is the best example of the value of the service.

  Paul G. Huppertz
Management Consultant, Germany
 

Service Customer and Service Consumer

@Mrs.Sayran Ghafuri: One must clearly & consistent...

  Mrs. Sayran Ghafuri
Coach, Iraq
 

Reply to 'Service Customer and Service Consumer' (Paul G. Huppertz)

@Paul G. Huppertz: You are right. It seems that I ...

  Mrs. Sayran Ghafuri
Coach, Iraq
 

Reply to 'Service Value versus Service Characteristics' (Paul G. Huppertz)

If the service is considered worthless due to the ...

 

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