Definitions of Service Value

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Augusty Ferdinand
Professor, Indonesia

Definitions of Service Value

I am looking for ideas on what is service value and what are the dimensions of it. Thank you.

  Paul G. Huppertz
Management Consultant, Germany

Service Value versus Service Characteristics

A service as such has no value at all, because any & every service per se inevitably & unalterably is:
- INTANGIBLE as it neither can be touched nor can be handled.
- IMMATERIAL as it neither consists of components nor of raw materials.
- INSUBSTANTIAL as it neither has physical nor logical substance.
- PERISHABLE as it is simultaneously consumed by the triggering service consumer for efficiently executing his upcoming activity.

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