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Definitions of Service Value
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SERVQUAL
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Augusty Ferdinand
Professor, Indonesia

Definitions of Service Value

I am looking for ideas on what is service value and what are the dimensions of it. Thank you.
 

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2
Paul G. Huppertz
Management Consultant, Germany
 

Service Value versus Service Characteristics

A service as such has no value at all, because any & every service per se inevitably & unalterably is:
- INTANGIBLE as it neither can be touched nor can be handled.
- IMMATERIAL as it neither consists of components nor of raw materials.
- INSUBSTANTIAL as it neither has physical nor logical substance.
- PERISHABLE as it is simultaneously consumed by the triggering service consumer for efficiently executing his upcoming activity.

 
0
Mrs. Sayran Ghafuri,Kittani
Coach, Iraq
 

Definitions of Service Value

Customer value is best defined as a balance between the benefit's a customer derives from a service or product and the customer's effort, or the difficulties they face in using or obtaining the product or service in question.
The education service is the best example of the value of the service.

 
0
Paul G. Huppertz
Management Consultant, Germany
 

Service Customer and Service Consumer

@Mrs.Sayran Ghafuri: One must clearly & consistently keep apart a service customer and service consu... Sign up

 
2
Mrs. Sayran Ghafuri,Kittani
Coach, Iraq
 

Reply to 'Service Customer and Service Consumer' (Paul G. Huppertz)

@Paul G. Huppertz: You are right. It seems that I have provided a definition for customer service, t... Sign up

 
0
Mrs. Sayran Ghafuri,Kittani
Coach, Iraq
 

Reply to 'Service Value versus Service Characteristics' (Paul G. Huppertz)

If the service is considered worthless due to the inability to measure it and the inability to deter... Sign up

 

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More on SERVQUAL:
Summary
Discussion Topics
topic Calculating the variations in expectations in SERVQUAL
topic Gap 5 in SERVQUAL model
topic The Standard SERVQUAL Questionaire
topic Extra SERVQUAL Dimensions
topic Using SERVQUAL for Employee Satisfaction
topic How to deal with Change in Perceptions in SERVQUAL?
topic Weighted and Unweighted Average SERVQUAL Scores?
topic Zone of Tolerance in Service Quality Expectations
topic Referencing 12manage
topic SERVQUAL Should Include Product Quality
topic Analyzing Gap 4 of SERVQUAL
topic How to Make Money from Value Added Services
topic Explanation of the SERVQUAL Gaps
topic Data Analysis Using SERVQUAL Model
topic Customer Service is an Opportunity to Differentiate your Business
topic How to analyze a Supply Chain Using SERVQUAL Model?
👀Definitions of Service Value
topic GAP Model versus SERVQUAL Model
🔥 Customer Service Excellence ( CSE)
topic How the SERVQUAL Model is Applicable in Health Care Organizations
topic Impact of Service Delivery on Strategy
Special Interest Group

SIG Leader

Do you know a lot about SERVQUAL? Become our SIG Leader
Knowledge Center

SERVQUAL
Knowledge Center


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