How the SERVQUAL Model is Applicable in Health Care Organizations


 
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How the SERVQUAL Model is Applicable in Health Care Organizations
Ann Mary, Student (Other), New Zealand, Member
How is the SERVQUAL model applicable in a health care organization? Could you give an example for the gaps in this field? Thanks......Sign up
 

 
SERVQUAL Model in Health Care Organisation
Dr. Paul Yap, Business Consultant, Malaysia, SIG Leader
First of all, the Servqual model, as developed by Parasumaran, Zeithaml and Berry, is very useful in service industries, moreover in Health Care Organ...Sign up
 

   

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