SERVQUAL for Evaluating Customer Perception on ELearning Systems

12manage is looking for contributors...

SERVQUAL > Forum Log in

SERVQUAL for Evaluating Customer Perception on ELearning Systems
Nilushi Dayananda, Member
I am working in a research on student's perception towards e-Learning systems like MOODLE s in a university context. Can I use SERVQUAL effectively in my area?
Is it okay if I add another variable with the existing five?

SERVQUAL Model in E-learning
Dr. Paul Yap, SIG Leader
Hi, glad to know that you are doing the topic on SERVQUAL. You can use this model as long as your hypothesis and and research problem is matched at the end of the day. Have you created your research problem?

SERVQUAL Model in E-learning
Amaad Uppal, Member
Yes, the research problem is to find out which dimension is most important for e-learner satisfaction.
Should there be a modification in the SERVQUAL model or do you think the original model can test the satisfaction of e-learners?



  Do you wish to study further? You can learn more from the summary, forum, discussions, lessons, courses, training, instructions, expert tips, best practices and education sources. Register.  

Special Interest Group Leader
Dr. Paul Yap
Business Consultant

Best Practices

Expert Tips


About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2018 12manage - The Executive Fast Track. V14.1 - Last updated: 23-7-2018. All names of their owners.