GAP Model versus SERVQUAL Model


GAP Model versus SERVQUAL Model
Bogale Ditebo, Student (University), Botswana, Member
Is there a difference between the SERVQUAL and Gap Model? Some literature seem to suggest they are one thing, others suggest the former is a product of the last....Sign up

SERVQUAL Model is equal to the Gap Model
Jaap de Jonge, CEO, Netherlands, Editor
As far as I know, they are the same. The SERVQUAL model describes 5 gaps between an organization's service quality performance against customer servic...Sign up

SERVQUAL is the Questionnaire
Lenin Govea, Professor, Member
Yeah, they're both part of the methodology to determine perceived service quality.
We can see the term 'SERVQUAL' being used for the questionnair...Sign up


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