How to analyze a Supply Chain Using SERVQUAL Model?

SERVQUAL > Forum Log in

How to analyze a Supply Chain Using SERVQUAL Model?
Praneeth, Student (University), Sri Lanka

Can I use the SERVQUAL to analyze the interfaces in a supply chain? For example the interface between supplier-farmer or between retailer-customer. I am researching this for the organic supply chain in Badulla district in Sri Lanka.
How should I go about this? Any tips are appreciated, thanks...

How to Analyze a Supply Chain Using SERVQUAL Model
Yingtao Zhang, Manager, China
We have the same situation with our customer, every process has its supplier and customer, you need to do training to your supplier to make them aware about SERVQUAL and push them to use SERVQUAL model.



  Do you wish to study further? You can learn more from the summary, forum, discussions, lessons, courses, training, instructions, expert tips, best practices and education sources. Register.  

Special Interest Group Leader
Dr. Paul Yap
Business Consultant

Best Practices

Expert Tips


About 12manage | Advertising | Link to us | Privacy | Terms of Service
Copyright 2017 12manage - The Executive Fast Track. V14.1 - Last updated: 16-12-2017. All names tm by their owners.