Impact of Service Delivery on Strategy



SERVQUAL
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asmau
Manager, Nigeria

Impact of Service Delivery on Strategy

I need your guide to justify why service delivery is important for strategy:
- Why should we put service delivery as a consideration of the company's long-term plan?
- Wat are the necessary initiatives to be available in the strategic plan to ensure that service delivery is met at all standards?
 
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Bagus Indarwanto
Management Consultant, Indonesia
 

Service Delivery is Important for Long-term Sustainability of the Business

All businesses hope that their business will survive in the long term. One aspect to ensure this that should be considered is service delivery.
With good service delivery, satisfied customers will return and also they will advise potential customers to join in.
What needs to be done at the beginning is to determine the service standard, and then every effort must be made to meet customers' expectation.
Hope this will help.

   

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