SERVQUAL in Administration
Jyotsana H, Member
Hi Antonio. I too am applying SERVQUAL to government department in which I am working. Have you published any papers on your study? I can refer to them in my research. Will you be able to share your published papers or the name and volume of the journals in which they are published so that I can refer to them.
Which methods of data collection
did you use? Apart from an adapted SERVQUAL questionnaire I am conducting interviews of the internal and external customers.