SERVQUAL in Public Services

SERVQUAL
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Jyotsana H
Student (University), India

SERVQUAL in Public Services

Has anybody done a study on application of SERVQUAL in administrative services, especially in the government sector? If yes, please let me know. It would be a very good reference for my research.

  Antonio Rebelo
Portugal
 

SERVQUAL - Administrative Service

Hi, yes, I have applied SERVQUAL in my workplace that is a government administrative department. Can I help you?

  Jyotsana H
Student (University), India
 

SERVQUAL in Administration

Hi Antonio. I too am applying SERVQUAL to government department in which I am working. Have you published any papers on your study? I can refer to them in my research. Will you be able to share your published papers or the name and volume of the journals in which they are published so that I can refer to them.
Which methods of data collection did you use? Apart from an adapted SERVQUAL questionnaire I am conducting interviews of the internal and external customers.

  Antonio Rebelo
Portugal
 

SERVQUAL in Administration

Hi. The results of the study was intended for admi (...)

  koud
Teacher, Algeria
 

Nothing Eles

Thanks. (...)

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