SERVQUAL in Public Services

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SERVQUAL in Public Services
Jyotsana H, Member
Has anybody done a study on application of SERVQUAL in administrative services, especially in the government sector? If yes, please let me know. It would be a very good reference for my research.
 

 
SERVQUAL - Administrative Service
Antonio Rebelo, Member
Hi, yes, I have applied SERVQUAL in my workplace that is a government administrative department. Can I help you?
 

 
SERVQUAL in Administration
Jyotsana H, Member
Hi Antonio. I too am applying SERVQUAL to government department in which I am working. Have you published any papers on your study? I can refer to them in my research. Will you be able to share your published papers or the name and volume of the journals in which they are published so that I can refer to them.
Which methods of data collection did you use? Apart from an adapted SERVQUAL questionnaire I am conducting interviews of the internal and external customers.
 

 
SERVQUAL in Administration
Antonio Rebelo, Member
Hi. The results of the study was intended for administration services to check if the certification had improved the quality services to the people who need them.
 

 
Nothing Eles
koud, Member
Thanks.
 

 
 

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