SERVQUAL in Public Services

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SERVQUAL in Public Services
Jyotsana H, Student (University), India, Member
Has anybody done a study on application of SERVQUAL in administrative services, especially in the government sector? If yes, please let me know. It would be a very good reference for my research. (...) Read more? Sign up for free

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  SERVQUAL - Administrative Service
Antonio Rebelo, Portugal, Member
  Hi, yes, I have applied SERVQUAL in my workplace that is a government administrative department. Can I help you?

  SERVQUAL in Administration
Jyotsana H, Student (University), India, Member
  Hi Antonio. I too am applying SERVQUAL to government department in which I am working. Have you published any papers on your study? I can refer to them in my research. Will you be able to share your published papers or the name and volume of the journals in which they are published so that I can refer to them.
Which methods of data collection did you use? Apart from an adapted SERVQUAL questionnaire I am conducting interviews of the internal and external customers.

  SERVQUAL in Administration
Antonio Rebelo, Portugal, Member

  Nothing Eles
koud, Teacher, Algeria, Member

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