SERVQUAL Method at Airlines

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SERVQUAL Method at Airlines
nazly salah zaazou, Project Manager, Egypt, Member
I am working on my thesis improving service quality to reach customer satisfaction and I am applying it in the field of VIP airlines and I want to use SERVQUAL as a tool to analyze and improve the service quality. Can you help me to how to evaluate SERVQUAL: how would it help me in my thesis as a questionnaire and as a tool for service improvement. I need your replies, thanks.....Sign up

SERVQUAL Research Method at Airlines
Archanaa Raja, Teacher, India, Member
Hello, it's gr8 to hear from you regarding the area of your research. I suggest you to collect previous studies on the similar topic & make yourself c...Sign up

SERVQUAL Questionnaire at Airlines
Yingtao Zhang, Manager, China, Member
I think, first of all, you should ask several experts in your fields to work out your questionnaire together....Sign up

Research of SERVQUAL Model
numpet yoosakul, Director, Thailand, Member
Dear friend, first of all please find out the state of a problem in your area. H will your paper contribute, then decide how to measure independent ...Sign up


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