SERVQUAL Method at Airlines

 
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SERVQUAL Method at Airlines
nazly salah zaazou, Member
I am working on my thesis improving service quality to reach customer satisfaction and I am applying it in the field of VIP airlines and I want to use SERVQUAL as a tool to analyze and improve the service quality. Can you help me to how to evaluate SERVQUAL: how would it help me in my thesis as a questionnaire and as a tool for service improvement. I need your replies, thanks..... 		 

 
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Hello, it's gr8 to hear from you regarding the are...
  

 
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Yingtao Zhang, Member
I think, first of all, you should ask several expe...
  

 
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