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nazly salah zaazou
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I am working on my thesis improving service quality to reach customer satisfaction and I am applying it in the field of VIP airlines and I want to use SERVQUAL as a tool to analyze and improve the service quality. Can you help me to how to evaluate SERVQUAL: how would it help me in my thesis as a questionnaire and as a tool for service improvement. I need your replies, thanks.. (...) Read more? Sign up for free
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Archanaa Raja, Teacher, India
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SERVQUAL Research Method at Airlines
Hello, it's gr8 to hear from you regarding the area of your research. I suggest you to collect previous studies on the similar topic & make yourself clear so that you can prepare a relevant questionnaire. It's quite similar field in which i`m working now! So feel free to contact me. All the very best!
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Yingtao Zhang
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SERVQUAL Questionnaire at Airlines
I think, first of all, you should ask several experts in your fields to work out your questionnaire together.
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numpet yoosakul, Director, Thailand
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Research of SERVQUAL Model
Dear friend, first of all please find out the stat (...)
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