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SERVQUAL Method at Airlines
nazly salah zaazou, Project Manager, Egypt, Member
I am working on my thesis improving service quality to reach customer satisfaction and I am applying it in the field of VIP airlines and I want to use SERVQUAL as a tool to analyze and improve the service quality. Can you help me to how to evaluate SERVQUAL: how would it help me in my thesis as a questionnaire and as a tool for service improvement. I need your replies, thanks.....
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SERVQUAL Research Method at Airlines
Archanaa Raja, Teacher, India, Member Hello, it's gr8 to hear from you regarding the area of your research. I suggest you to collect previous studies on the similar topic & make yourself c... |
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SERVQUAL Questionnaire at Airlines
Yingtao Zhang, Manager, China, Member I think, first of all, you should ask several experts in your fields to work out your questionnaire together.... |
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Research of SERVQUAL Model
numpet yoosakul, Director, Thailand, Member Dear friend, first of all please find out the state of a problem in your area. H will your paper contribute, then decide how to measure independent ... |
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Dr. Paul Yap
