SERVQUAL Method at Airlines

SERVQUAL
Knowledge Center

Best Practices

Sign up

nazly salah zaazou

SERVQUAL Method at Airlines

I am working on my thesis improving service quality to reach customer satisfaction and I am applying it in the field of VIP airlines and I want to use SERVQUAL as a tool to analyze and improve the service quality. Can you help me to how to evaluate SERVQUAL: how would it help me in my thesis as a questionnaire and as a tool for service improvement. I need your replies, thanks..

  Archanaa Raja
Teacher, India
 

SERVQUAL Research Method at Airlines

Hello, it's gr8 to hear from you regarding the area of your research. I suggest you to collect previous studies on the similar topic & make yourself clear so that you can prepare a relevant questionnaire. It's quite similar field in which i`m working now! So feel free to contact me. All the very best!

  Yingtao Zhang
 

SERVQUAL Questionnaire at Airlines

I think, first of all, you should ask several experts in your fields to work out your questionnaire together.

  numpet yoosakul
Director, Thailand
 

Research of SERVQUAL Model

Dear friend, first of all please find out the stat (...)

Start a new forum topic

 

More on SERVQUAL
Summary
Forum
Alternative Models to the SERVQUAL model?
SERVQUAL for Product Quality
Service Quality in Insurance
SERVQUAL in Business to Business (B2B)
Profitable Value Added Services
SERVQUAL in Production of Software
How to analyze a Supply Chain Using SERVQUAL Model?
Explanation of the SERVQUAL Gaps
Impact of Service Delivery on Strategy
Zone of Tolerance in Service Quality Expectations
Thesis on Challenges of Customer Service in Hotel Enterprises
Definitions of Service Value
🔥Limiting SERVQUAL Dimensions
Lodging Quality Index (Getty)
SERVQUAL in IS System
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Is the SERVQUAL Model Free to Use? License?
SERVQUAL for Evaluating Customer Perception on ELearning Systems
SERVQUAL Questionnaire for Logistics Company (Forwarding)
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
SERVQUAL in Public Services
Best Practices
Calculating the variations in expectations in SERVQUAL
Validity test of servqual
Gap 5 in SERVQUAL model
SERVQUAL Data Analysis with Excel
Standard SERVQUAL Questionaire
Analysing SERVQUAL with SPSS
Extra Servqual Dimensions
How to deal with Change in Perceptions in SERVQUAL?
Using SERVQUAL for Employee Satisfaction
Referencing 12manage
Weighted and Unweighted Average SERVQUAL Scores?
SERVQUAL in Software Services
Analyzing Gap 4 of SERVQUAL
SERVQUAL Method at Airlines
Designing a SERVQUAL Questionaire
Special Interest Group

Are you interested in SERVQUAL? Sign up for free

Notify your students

Copy this into your study materials:

and add a hyperlink to:

Link to this discussion

Copy this HTML code to your web site:

SERVQUAL
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 20-4-2021. All names of their owners.