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SERVQUAL Method at Airlines
nazly salah zaazou, Project Manager, Egypt, Member
I am working on my thesis improving service quality to reach customer satisfaction and I am applying it in the field of VIP airlines and I want to use SERVQUAL as a tool to analyze and improve the service quality. Can you help me to how to evaluate SERVQUAL: how would it help me in my thesis as a questionnaire and as a tool for service improvement. I need your replies, thanks.. (...) Read more? Sign up for free
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SERVQUAL Research Method at Airlines
Archanaa Raja, Teacher, India, Member Hello, it's gr8 to hear from you regarding the area of your research. I suggest you to collect previous studies on the similar topic & make yourself clear so that you can prepare a relevant questionnaire. It's quite similar field in which i`m working now! So feel free to contact me. All the very best!
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SERVQUAL Questionnaire at Airlines
Yingtao Zhang, Manager, China, Member I think, first of all, you should ask several experts in your fields to work out your questionnaire together.
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Dr. Paul Yap
