Analyzing Gap 4 of SERVQUAL

       
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              Analyzing Gap 4 of SERVQUAL
Sanaz Najiyan, Member
                
                How can I analyze gap 4 with the aid of a SERVQUAL questionnaire?...
            
                  	Respond to Sanaz Najiyan
											
Katie Chan, Member
Gap 4: the difference between service delivery and...

                  	Using SERVQUAL
											
Sanaz Najiyan, Member
Dear Katie, could you elaborate on using SERVQUAL ...

                  	Gap 4
											
Wilma Batista Souza Cruz, Member
Dear Katie, I just used a questionnaire with 39 at...

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