Analyzing Gap 4 of SERVQUAL


 
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Analyzing Gap 4 of SERVQUAL
Sanaz Najiyan, Member
How can I analyze gap 4 with the aid of a SERVQUAL questionnaire?...
 

 
Respond to Sanaz Najiyan
Katie Chan, Member
Gap 4: the difference between service delivery and...
 

 
Using SERVQUAL
Sanaz Najiyan, Member
Dear Katie, could you elaborate on using SERVQUAL ...
 

 
Gap 4
Wilma Batista Souza Cruz, Member
Dear Katie, I just used a questionnaire with 39 at...
 

 
 

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