Using SERVQUAL for Employee Satisfaction

SERVQUAL > Best Practices

Using SERVQUAL for Employee Satisfaction
Mahmoud Esteghlal, Manager, Iran, Member
I am eager to know if the model is recommended to use for measuring employees satisfaction throughout an organization. Do you have some experience to share?...Sign up

Using SERVQUAL for Employee Satisfaction
senthil kumaran, Teacher, India, Member
SERVQUAL can be used to measure employee satisfaction, since employees are your internal customers. But modification will be required in the SERVQUAL ...Sign up

Can SERVQUAL be Used for Employee Satisfaction?
Lenin Govea, Professor, Member
That's a tough question. SERVQUAL may help you, but the dimensions won't be the same as when you're assessing a customer's perceived service quality.<...Sign up


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