Using SERVQUAL for Employee Satisfaction

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SERVQUAL Knowledge Center

Best Practices Sign up Mahmoud Esteghlal Manager, Iran Using SERVQUAL for Employee Satisfaction I am eager to know if the model is recommended to use for measuring employees satisfaction throughout an organization. Do you have some experience to share? X Welcome to the SERVQUAL best practices. The topic of this particular best practice is: "Using SERVQUAL for Employee Satisfaction". Please register now to read all responses and to join this discussion yourself. Log in   senthil kumaran Teacher, India   Using SERVQUAL for Employee Satisfaction SERVQUAL can be used to measure employee satisfaction, since employees are your internal customers. But modification will be required in the SERVQUAL tool.   Lenin Govea Professor   Can SERVQUAL be Used for Employee Satisfaction? That's a tough question. SERVQUAL may help you, but the dimensions won't be the same as when you're assessing a customer's perceived service quality. My take on this is that you need a totally different questionnaire. Oh, and remember that perceived service quality is not precisely the same as satisfaction. Participate and leave a comment Share your opinion, knowledge and experience or ask a question (sign up for free first) Start a new forum topic

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SERVQUAL Knowledge Center

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