Using SERVQUAL for Employee Satisfaction

Using SERVQUAL for Employee Satisfaction
senthil kumaran, Teacher, India, Member
SERVQUAL can be used to measure employee satisfaction, since employees are your internal customers. But modification will be required in the SERVQUAL tool.

Can SERVQUAL be Used for Employee Satisfaction?
Lenin Govea, Professor, Member
That's a tough question. SERVQUAL may help you, but the dimensions won't be the same as when you're assessing a customer's perceived service quality.
My take on this is that you need a totally different questionnaire.
Oh, and remember that perceived service quality is not precisely the same as satisfaction.