Using SERVQUAL for Employee Satisfaction

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SERVQUAL Knowledge Center

Get access now to all 12manage knowledge centers and discussion forums, including SERVQUAL. Completely free.     Log in SERVQUAL > Best Practices Sign up Mahmoud Esteghlal Manager, Iran I am eager to know if the model is recommended to use for measuring employees satisfaction throughout an organization. Do you have some experience to share? (...) Read more? Sign up for free X All about SERVQUAL and business administration. Completely free. Log in   senthil kumaran Teacher, India   Using SERVQUAL for Employee Satisfaction SERVQUAL can be used to measure employee satisfaction, since employees are your internal customers. But modification will be required in the SERVQUAL tool.   Lenin Govea Professor   Can SERVQUAL be Used for Employee Satisfaction? That's a tough question. SERVQUAL may help you, but the dimensions won't be the same as when you're assessing a customer's perceived service quality. My take on this is that you need a totally different questionnaire. Oh, and remember that perceived service quality is not precisely the same as satisfaction.

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SERVQUAL Knowledge Center

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