Using SERVQUAL for Employee Satisfaction

12manage is looking for students / contributors...

 
SERVQUAL > Forum Log in

Using SERVQUAL for Employee Satisfaction
Mahmoud Esteghlal, Member
I am eager to know if the model is recommended to use for measuring employees satisfaction throughout an organization. Do you have some experience to share? 		 

 
Using SERVQUAL for Employee Satisfaction
senthil kumaran, Member
SERVQUAL can be used to measure employee satisfaction, since employees are your internal customers. But modification will be required in the SERVQUAL tool.
  

 
Can SERVQUAL be Used for Employee Satisfaction?
Lenin Govea, Member
That's a tough question. SERVQUAL may help you, but the dimensions won't be the same as when you're assessing a customer's perceived service quality.
My take on this is that you need a totally different questionnaire.
Oh, and remember that perceived service quality is not precisely the same as satisfaction.
  

 







 

  Do you wish to study further? You can learn more from the summary, forum, discussions, lessons, courses, training, instructions, expert tips, best practices and education sources. Register.  


Special Interest Group Leader
Dr. Paul Yap
Business Consultant

More on SERVQUAL
Summary
Forum
Best Practices
Expert Tips
Resources



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2018 12manage - The Executive Fast Track. V14.1 - Last updated: 19-8-2018. All names ™ of their owners.