Using SERVQUAL for Employee Satisfaction


 
SERVQUAL > Best Practices

Using SERVQUAL for Employee Satisfaction
Mahmoud Esteghlal, Manager, Iran, Member
I am eager to know if the model is recommended to use for measuring employees satisfaction throughout an organization. Do you have some experience to share?...Sign up
 

 
Using SERVQUAL for Employee Satisfaction
senthil kumaran, Teacher, India, Member
SERVQUAL can be used to measure employee satisfaction, since employees are your internal customers. But modification will be required in the SERVQUAL ...Sign up
 

 
Can SERVQUAL be Used for Employee Satisfaction?
Lenin Govea, Professor, Member
That's a tough question. SERVQUAL may help you, but the dimensions won't be the same as when you're assessing a customer's perceived service quality.<...Sign up
 

   

Special Interest Group Leader
Dr. Paul Yap
Business Consultant

SERVQUAL
Summary
Forum

Best Practices
Expert Tips

Resources
 



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2019 12manage - The Executive Fast Track. V15.0 - Last updated: 22-2-2019. All names of their owners.