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Using SERVQUAL for Employee Satisfaction
Mahmoud Esteghlal, Manager, Iran, Member
I am eager to know if the model is recommended to use for measuring employees satisfaction throughout an organization. Do you have some experience to share?...
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Using SERVQUAL for Employee Satisfaction
senthil kumaran, Teacher, India, Member SERVQUAL can be used to measure employee satisfaction, since employees are your internal customers. But modification will be required in the SERVQUAL ... |
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Dr. Paul Yap
