SERVQUAL for Product Quality

SERVQUAL
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Younes Mazlumi
There is no pure service. The Gaps model is better to include product quality as well. (...) Read more? Sign up for free

  Steve Barnes
Manager, Australia
 

Product Free Services

What is the product in a haircut or a doctor's consultation? I think there are product free services.

  Malgorzata Paulo
Student (University), Poland
 

Product Free Services

Babysitting may also by considered as a product-free service.
Of course we can use toys and devices, but in general it is possible to provide a service without products at all, just as nannies do for babies.

 

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Forum
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Special Interest Group

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