SERVQUAL Should Include Product Quality

SERVQUAL
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Younes Mazlumi, Iran

SERVQUAL Should Include Product Quality

There is no pure service. The Gaps model is better to include product quality as well.

  Steve Barnes
Manager, Australia
 

Product-Free Services do Exist

What is the product in a haircut or a doctor's consultation? I think there are product free services.

  Malgorzata Paulo
Student (University), Poland
 

Product Free Services

Babysitting may also by considered as a product-free service.
Of course we can use toys and devices, but in general it is possible to provide a service without products at all, just as nannies do for babies.

 

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