SERVQUAL Should Include Product Quality

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SERVQUAL Knowledge Center

Forum 15 Younes Mazlumi, Iran SERVQUAL Should Include Product Quality There is no pure service. The Gaps model is better to include product quality as well. X Welcome to the SERVQUAL forum. The topic being discussed here is: "SERVQUAL Should Include Product Quality". Sign up now to gain access. It's easy and 100% free. Log in   Comments Sort by date Sort by rating Rating   3 Steve Barnes Manager, Australia   Product-Free Services do Exist What is the product in a haircut or a doctor's consultation? I think there are product free services.   2 Malgorzata Paulo Student (University), Poland   Product Free Services Babysitting may also by considered as a product-free service. Of course we can use toys and devices, but in general it is possible to provide a service without products at all, just as nannies do for babies.   Leave a comment Share your knowledge or experience

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SERVQUAL Knowledge Center

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