SERVQUAL Should Include Product Quality

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Younes Mazlumi, Iran

SERVQUAL Should Include Product Quality

There is no pure service. The Gaps model is better to include product quality as well.


Steve Barnes
Manager, Australia

Product-Free Services do Exist

What is the product in a haircut or a doctor's consultation? I think there are product free services.

Malgorzata Paulo
Student (University), Poland

Product Free Services

Babysitting may also by considered as a product-free service.
Of course we can use toys and devices, but in general it is possible to provide a service without products at all, just as nannies do for babies.


Discussion Topics
🥇 Calculating the variations in expectations in SERVQUAL
🥈 Gap 5 in SERVQUAL model
🥉 The Standard SERVQUAL Questionaire
Extra SERVQUAL Dimensions
Using SERVQUAL for Employee Satisfaction
How to deal with Change in Perceptions in SERVQUAL?
Weighted and Unweighted Average SERVQUAL Scores?
Zone of Tolerance in Service Quality Expectations
Referencing 12manage
👀SERVQUAL Should Include Product Quality
Analyzing Gap 4 of SERVQUAL
How to Make Money from Value Added Services
Explanation of the SERVQUAL Gaps
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
How to analyze a Supply Chain Using SERVQUAL Model?
Definitions of Service Value
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Impact of Service Delivery on Strategy
🔥 Customer Service Excellence ( CSE)
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