SERVQUAL Data Analysis with Excel

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SERVQUAL > Best Practices

Linda Daniel, Professor, India
I would like to analyse the data collected through SERVQUAL questionnaire without using SPSS package. I wish to do it on Excel. Can someone help me in this regard? (...) Read more? Sign up for free

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  Wilma Batista Souza Cruz, Student (University), Brazil
 

Hi

Hi Linda, you can achieve this using Excel easily. Please, write me and let me know how can I help you. Best regards, Wilma.

  Benjamin Ocansey
 

SERVQUAL Data Analysis

I have a problem trying to analyse data I collected on 100 respondents on service quality at fuel retail stations. How do I go about analyzing the respondents?

  manenp, Student (MBA), Kenya
 

Data Analysis with SPSS

Have you tried SPSS? Contact me, I can be of help I hope.

  vaibhav
 

Help with Analysis Using Excel

@Wilma Batista Souza Cruz: I need help with measuring the SPSS data using excel. Could you help me with that?

  sharad, Business Consultant, India
 

Data Analysis Using SPSS

@Benjamin Ocansey: Send me the data, I can help you in analysis.

 
More on SERVQUAL
Summary
Forum
Zone of Tolerance in Service Quality Expectations
Definitions of Service Value
🔥Limiting SERVQUAL Dimensions
Best Practices
🥇Calculating the variations in expectations in SERVQUAL
🥈Validity test of servqual
🥉Gap 5 in SERVQUAL model
Analysing SERVQUAL with SPSS
SERVQUAL Data Analysis with Excel
Standard SERVQUAL Questionaire
Extra Servqual Dimensions
How to deal with Change in Perceptions in SERVQUAL?
Using SERVQUAL for Employee Satisfaction
Referencing 12manage
Weighted and Unweighted Average SERVQUAL Scores?
Alternative Models to the SERVQUAL model?
SERVQUAL for Product Quality
SERVQUAL in Software Services
Analyzing Gap 4 of SERVQUAL
Service Quality in Insurance
SERVQUAL in Business to Business (B2B)
SERVQUAL Method at Airlines
Designing a SERVQUAL Questionaire
Profitable Value Added Services
SERVQUAL in Production of Software
How to analyze a Supply Chain Using SERVQUAL Model?
Explanation of the SERVQUAL Gaps
Impact of Service Delivery on Strategy
Thesis on Challenges of Customer Service in Hotel Enterprises
Lodging Quality Index (Getty)
SERVQUAL in IS System
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Is the SERVQUAL Model Free to Use? License?
SERVQUAL for Evaluating Customer Perception on ELearning Systems
SERVQUAL Questionnaire for Logistics Company (Forwarding)
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
SERVQUAL in Public Services
Special Interest Group Leader

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