Designing a SERVQUAL Questionaire

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Anil Shouries
operation officer, Mauritius

Designing a SERVQUAL Questionaire

I need to make an evaluation of the level of services that a spare part store provides to their internal customers (employees of the same company). How can I design a questionaire in line with SERVQUAL methology?

  Irina Jentoft
Norway
 

SERVQUAL Questionair

Use the 10 determinants in the SERVQUAL as the basis for your own questions

  Anil Shouries
operation officer, Mauritius
 

Analysis Part

I have completed the questionaire and using SPSS I have already encoded the answer. Now I've got another hurdle: the analysis part - which statistic measure should be used?

  Bogale Ditebo
Student (University), Botswana
 

SERVQUAL Questionnaire Analysis

I shall need information regarding your question. I"ll be using the same instrument to analyze data. When you get an answer please forward it, will you!

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