Designing a SERVQUAL Questionaire

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Designing a SERVQUAL Questionaire
Anil Shouries, Member
I need to make an evaluation of the level of services that a spare part store provides to their internal customers (employees of the same company). How can I design a questionaire in line with SERVQUAL methology?...

SERVQUAL Questionair
Irina Jentoft, Member
Use the 10 determinants in the SERVQUAL as the bas...

Analysis Part
Anil Shouries, Member
I have completed the questionaire and using SPSS I...

SERVQUAL Questionnaire Analysis
Bogale Ditebo, Member
I shall need information regarding your question. ...


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