Designing a SERVQUAL Questionaire

Knowledge Center

Best Practices

Sign up

Anil Shouries
operation officer, Mauritius

Designing a SERVQUAL Questionaire

I need to make an evaluation of the level of services that a spare part store provides to their internal customers (employees of the same company). How can I design a questionaire in line with SERVQUAL methology?

  Irina Jentoft

SERVQUAL Questionair

Use the 10 determinants in the SERVQUAL as the basis for your own questions

  Anil Shouries
operation officer, Mauritius

Analysis Part

I have completed the questionaire and using SPSS I have already encoded the answer. Now I've got another hurdle: the analysis part - which statistic measure should be used?

  Bogale Ditebo
Student (University), Botswana

SERVQUAL Questionnaire Analysis

I shall need information regarding your question. I"ll be using the same instrument to analyze data. When you get an answer please forward it, will you!

Start a new forum topic


Alternative Models to the SERVQUAL model?
SERVQUAL for Product Quality
Service Quality in Insurance
SERVQUAL in Business to Business (B2B)
Profitable Value Added Services
SERVQUAL in Production of Software
How to analyze a Supply Chain Using SERVQUAL Model?
Explanation of the SERVQUAL Gaps
Impact of Service Delivery on Strategy
Zone of Tolerance in Service Quality Expectations
Thesis on Challenges of Customer Service in Hotel Enterprises
Definitions of Service Value
🔥Limiting SERVQUAL Dimensions
Lodging Quality Index (Getty)
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Is the SERVQUAL Model Free to Use? License?
SERVQUAL for Evaluating Customer Perception on ELearning Systems
SERVQUAL Questionnaire for Logistics Company (Forwarding)
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
SERVQUAL in Public Services
Best Practices
Calculating the variations in expectations in SERVQUAL
Validity test of servqual
Gap 5 in SERVQUAL model
SERVQUAL Data Analysis with Excel
Standard SERVQUAL Questionaire
Analysing SERVQUAL with SPSS
Extra Servqual Dimensions
How to deal with Change in Perceptions in SERVQUAL?
Using SERVQUAL for Employee Satisfaction
Referencing 12manage
Weighted and Unweighted Average SERVQUAL Scores?
SERVQUAL in Software Services
Analyzing Gap 4 of SERVQUAL
SERVQUAL Method at Airlines
Designing a SERVQUAL Questionaire
Special Interest Group

Are you interested in SERVQUAL? Sign up for free

Notify your students

Copy this into your study materials:

and add a hyperlink to:

Link to this discussion

Copy this HTML code to your web site:

Knowledge Center

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 20-4-2021. All names of their owners.