Designing a SERVQUAL Questionaire

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Designing a SERVQUAL Questionaire
Anil Shouries, Member
I need to make an evaluation of the level of services that a spare part store provides to their internal customers (employees of the same company). How can I design a questionaire in line with SERVQUAL methology?
 

 
SERVQUAL Questionair
Irina Jentoft, Member
Use the 10 determinants in the SERVQUAL as the basis for your own questions
 

 
Analysis Part
Anil Shouries, Member
I have completed the questionaire and using SPSS I have already encoded the answer. Now I've got another hurdle: the analysis part - which statistic measure should be used?
 

 
SERVQUAL Questionnaire Analysis
Bogale Ditebo, Member
I shall need information regarding your question. I"ll be using the same instrument to analyze data. When you get an answer please forward it, will you!
 

 
 

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