Designing a SERVQUAL Questionaire

SERVQUAL
Knowledge Center

 

Next Topic

SERVQUAL > Best Practices

Anil Shouries, operation officer, Mauritius
I need to make an evaluation of the level of services that a spare part store provides to their internal customers (employees of the same company). How can I design a questionaire in line with SERVQUAL methology? (...) Read more? Sign up for free

Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.

Sign up for free     Log in


  Irina Jentoft, Norway
 

SERVQUAL Questionair

Use the 10 determinants in the SERVQUAL as the basis for your own questions

  Anil Shouries, operation officer, Mauritius
 

Analysis Part

I have completed the questionaire and using SPSS I have already encoded the answer. Now I've got another hurdle: the analysis part - which statistic measure should be used?

  Bogale Ditebo, Student (University), Botswana
 

SERVQUAL Questionnaire Analysis

I shall need information regarding your question. I"ll be using the same instrument to analyze data. When you get an answer please forward it, will you!

 
More on SERVQUAL
Summary
Forum
Zone of Tolerance in Service Quality Expectations
Definitions of Service Value
🔥Limiting SERVQUAL Dimensions
Best Practices
🥇Calculating the variations in expectations in SERVQUAL
🥈Validity test of servqual
🥉Gap 5 in SERVQUAL model
Analysing SERVQUAL with SPSS
SERVQUAL Data Analysis with Excel
Standard SERVQUAL Questionaire
Extra Servqual Dimensions
How to deal with Change in Perceptions in SERVQUAL?
Using SERVQUAL for Employee Satisfaction
Referencing 12manage
Weighted and Unweighted Average SERVQUAL Scores?
Alternative Models to the SERVQUAL model?
SERVQUAL for Product Quality
SERVQUAL in Software Services
Analyzing Gap 4 of SERVQUAL
Service Quality in Insurance
SERVQUAL in Business to Business (B2B)
SERVQUAL Method at Airlines
Designing a SERVQUAL Questionaire
Profitable Value Added Services
SERVQUAL in Production of Software
How to analyze a Supply Chain Using SERVQUAL Model?
Explanation of the SERVQUAL Gaps
Impact of Service Delivery on Strategy
Thesis on Challenges of Customer Service in Hotel Enterprises
Lodging Quality Index (Getty)
SERVQUAL in IS System
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Is the SERVQUAL Model Free to Use? License?
SERVQUAL for Evaluating Customer Perception on ELearning Systems
SERVQUAL Questionnaire for Logistics Company (Forwarding)
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
SERVQUAL in Public Services
Special Interest Group Leader

Are you an expert in SERVQUAL? Sign up for free


SERVQUAL
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2020 12manage - The Executive Fast Track. V15.6 - Last updated: 24-9-2020. All names of their owners.