# Data Analysis Using SERVQUAL Model

 7
folu yaks
student, United Kingdom

Data Analysis Using SERVQUAL Model

How do you analyse the data obtained from this model? What statistical tool do you use and how is it done?

Rating

 2
Safa Al-Nashmi
Technical professional specialist , Kuwait

Data Analysis Using SERVQUAL Model

The SPSS tool will do all the work and analysis for you.
In my research I used ANALYZE COMPARES MEANS to obtain a one-way analysis of variance, standard deviation and others, to tests for linearity. I used the NORMALIZATION CANONICAL method to analyze the differences or similarities between variables.
Also I used the CORRELATIONS ANALYSIS test to measure how variables or rank orders are related.

 0
upender yennam
India

SERVQUAL Data Analysis with SPSS

Can you please elaborate further Mr. Safa Alnashmi?

 2
Safa Al-Nashmi
Technical professional specialist , Kuwait

SERVQUAL Data Analysis with SPSS

It depends on the method used during the analysis. In my case I used SPSS tool to test for linearity which explains how related the answers and the questions in the survey are.
For example: if the output result is greater than 0.5 then further analysis needs to be done like correlations analysis "and or" another test in order to identify the significant "if exist" in the answers, questions and their relation (how related) based on the service being measured.

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 Special Interest Group

 More on SERVQUAL:
 Discussion Topics
 Calculating the variations in expectations in SERVQUAL Gap 5 in SERVQUAL model The Standard SERVQUAL Questionaire Extra SERVQUAL Dimensions Using SERVQUAL for Employee Satisfaction How to deal with Change in Perceptions in SERVQUAL? Weighted and Unweighted Average SERVQUAL Scores? Zone of Tolerance in Service Quality Expectations Referencing 12manage SERVQUAL Should Include Product Quality Analyzing Gap 4 of SERVQUAL How to Make Money from Value Added Services Explanation of the SERVQUAL Gaps 👀 Data Analysis Using SERVQUAL Model Customer Service is an Opportunity to Differentiate your Business How to analyze a Supply Chain Using SERVQUAL Model? Definitions of Service Value GAP Model versus SERVQUAL Model 🔥 Customer Service Excellence ( CSE) How the SERVQUAL Model is Applicable in Health Care Organizations Impact of Service Delivery on Strategy
 Special Interest Group