Data Analysis Using SERVQUAL Model

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Data Analysis Using SERVQUAL Model
folu yaks, Member
How do you analyse the data obtain from this model? What statistical tool do you use and how is it done?

Data Analysis Using SERVQUAL Model
Safa Al-Nashmi, Member
SPSS tool will do all the work and analysis for you. In my research I used Analyze compares means to obtain a one-way analysis of variance, standard deviation and others , to tests for linearity. I used NORMALIZATION CANONICAL method to analyze the differences or similarities between variables. Also I used The Correlations analysis test to measure how variables or rank orders are related.

SERVQUAL Data Analysis with SPSS
upender yennam, Member
Can you please elaborate further Mr. Safa Alnashmi?

SERVQUAL Data Analysis with SPSS
Safa Al-Nashmi, Member
It depends on the method used during the analysis. For example in my case I used SPSS tool to test for linearity which explains how related the answers and the questions in the survey are. For example: if the output result is greater than 0.5 then further analysis needs to be done like correlations analysis "and or "other test in order to identify the significant’ if exist” in the answers, questions and their relation (how related ) based on the service being measured.

SPSS and Factor Analysis
upender yennam, Member
In a case of SERVQUAL 3 column, after doing factor analysis by using varimax method if only one factor accounted for more variance and only one eigenvalue was extracted what is the conclusion then? Can any one help me in this.

SERVQUAL Questionnaire
kiam, Member
@Safa Al-Nashmi: Hi dear, I badly need help also, grateful if you could please explain in detail how the data is entered in variable view in spss so that we can get started atleast. Thanks in advance, regards.


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