Data Analysis Using SERVQUAL Model

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Data Analysis Using SERVQUAL Model
folu yaks, student, United Kingdom, Member

How do you analyse the data obtain from this model? What statistical tool do you use and how is it done? (...) Read more? Sign up for free
 

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Data Analysis Using SERVQUAL Model
Safa Al-Nashmi, Technical professional specialist , Kuwait, Member

SPSS tool will do all the work and analysis for you. In my research I used Analyze compares means to obtain a one-way analysis of variance, standard deviation and others , to tests for linearity. I used NORMALIZATION CANONICAL method to analyze the differences or similarities between variables. Also I used The Correlations analysis test to measure how variables or rank orders are related.
 

 
SERVQUAL Data Analysis with SPSS
upender yennam, India, Member

Can you please elaborate further Mr. Safa Alnashmi?
 

 
SERVQUAL Data Analysis with SPSS
Safa Al-Nashmi, Technical professional specialist , Kuwait, Member

It depends on the method used during the analysis. For example in my case I used SPSS tool to test for linearity which explains how related the answers and the questions in the survey are. For example: if the output result is greater than 0.5 then further analysis needs to be done like correlations analysis "and or "other test in order to identify the significant’ if exist” in the answers, questions and their relation (how related ) based on the service being measured.
 

 
SPSS and Factor Analysis
upender yennam, India, Member

(...)
 

 
SERVQUAL Questionnaire
kiam, Student (Other), Member

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