Data Analysis Using SERVQUAL Model

SERVQUAL
Knowledge Center

Forum

New Topic

folu yaks
student, United Kingdom

Data Analysis Using SERVQUAL Model

How do you analyse the data obtain from this model? What statistical tool do you use and how is it done?

  Safa Al-Nashmi
Technical professional specialist , Kuwait
 

Data Analysis Using SERVQUAL Model

SPSS tool will do all the work and analysis for you. In my research I used Analyze compares means to obtain a one-way analysis of variance, standard deviation and others , to tests for linearity. I used NORMALIZATION CANONICAL method to analyze the differences or similarities between variables. Also I used The Correlations analysis test to measure how variables or rank orders are related.

  upender yennam
India
 

SERVQUAL Data Analysis with SPSS

Can you please elaborate further Mr. Safa Alnashmi?

  Safa Al-Nashmi
Technical professional specialist , Kuwait
 

SERVQUAL Data Analysis with SPSS

It depends on the method used during the analysis. For example in my case I used SPSS tool to test for linearity which explains how related the answers and the questions in the survey are. For example: if the output result is greater than 0.5 then further analysis needs to be done like correlations analysis "and or "other test in order to identify the significant’ if exist” in the answers, questions and their relation (how related ) based on the service being measured.

  upender yennam
India
 

SPSS and Factor Analysis

In a case of SERVQUAL 3 column, after doing factor (...)

  kiam
Student (Other)
 

SERVQUAL Questionnaire

@Safa Al-Nashmi: Hi dear, I badly need help also, (...)

Start a new forum topic

 

More on SERVQUAL
Summary
Forum
Alternative Models to the SERVQUAL model?
SERVQUAL for Product Quality
Service Quality in Insurance
SERVQUAL in Business to Business (B2B)
Profitable Value Added Services
SERVQUAL in Production of Software
How to analyze a Supply Chain Using SERVQUAL Model?
Explanation of the SERVQUAL Gaps
Impact of Service Delivery on Strategy
Zone of Tolerance in Service Quality Expectations
Thesis on Challenges of Customer Service in Hotel Enterprises
Definitions of Service Value
🔥Limiting SERVQUAL Dimensions
Lodging Quality Index (Getty)
SERVQUAL in IS System
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Is the SERVQUAL Model Free to Use? License?
SERVQUAL for Evaluating Customer Perception on ELearning Systems
SERVQUAL Questionnaire for Logistics Company (Forwarding)
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
SERVQUAL in Public Services
Best Practices
Calculating the variations in expectations in SERVQUAL
Validity test of servqual
Gap 5 in SERVQUAL model
SERVQUAL Data Analysis with Excel
Standard SERVQUAL Questionaire
Analysing SERVQUAL with SPSS
Extra Servqual Dimensions
How to deal with Change in Perceptions in SERVQUAL?
Using SERVQUAL for Employee Satisfaction
Referencing 12manage
Weighted and Unweighted Average SERVQUAL Scores?
SERVQUAL in Software Services
Analyzing Gap 4 of SERVQUAL
SERVQUAL Method at Airlines
Designing a SERVQUAL Questionaire
Special Interest Group

Are you interested in SERVQUAL? Sign up for free

Notify your students

Copy this into your study materials:

and add a hyperlink to:

Link to this discussion

Copy this HTML code to your web site:

SERVQUAL
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2021 12manage - The Executive Fast Track. V15.8 - Last updated: 22-4-2021. All names ™ of their owners.