|
Safa Al-Nashmi
Technical professional specialist , Kuwait
|
SERVQUAL in IS System
I just completed my research, measuring the service quality of (DIMS system and it’s support services within our organization) using SERVQUAL module as the discrepancy across five dimensions (Tangibles, Reliability, Responsiveness, Assurance, Empathy ) between employee/users expectations for a service offering and the employee/users perceptions of the service received by IT have been measured and analyzed to identify areas of improvements.
I would like to seek others/organizations (who is willing and interested) opinions/ feedback on my report and evaluate my work accordingly) and if it’s applicable to be published. Any recommendations?
X
Welcome to the SERVQUAL forum. The topic being discussed here is: "SERVQUAL in IS System".
Please sign up now to read all responses and to join this discussion yourself. It's free.
Log in
| |
|
Jaap de Jonge
Editor, Netherlands
|
|
Add it as a View
Did you know you can publish your report on 12manage in the form of a "View"? Just go to your personal page and click "Add a View", You find it at the left bottom of your personal page. Your report will be published instantly on the web. Automatically a link to your personal page will be added. 12manage is soooo cool.
|
| |
|
Safa Al-Nashmi
Technical professional specialist , Kuwait
|
|
SERVQUAL in IS System
Thank you , your comments was very helpful and yes (...)
|
|
|
|
|
