SERVQUAL in IS System


 
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SERVQUAL in IS System
Safa Al-Nashmi, Technical professional specialist , Kuwait

I just completed my research, measuring the service quality of (DIMS system and itís support services within our organization) using SERVQUAL module as the discrepancy across five dimensions (Tangibles, Reliability, Responsiveness, Assurance, Empathy ) between employee/users expectations for a service offering and the employee/users perceptions of the service received by IT have been measured and analyzed to identify areas of improvements. I would like to seek others/organizations (who is willing and interested) opinions/ feedback on my report and evaluate my work accordingly) and if itís applicable to be published. Any recommendations?
 

 
Add it as a View
Jaap de Jonge, Editor, Netherlands
Did you know you can publish your report on 12manage in the form of a "View"? Just go to your personal page and click "Add a View", You find it at the left bottom of your personal page. Your report will be published instantly on the web. Automatically a link to your personal page will be added. 12manage is soooo cool.
 

 
SERVQUAL in IS System
Safa Al-Nashmi, Technical professional specialist , Kuwait
Thank you , your comments was very helpful and yes I agree with you 12manage is soooooooooo coooooooooool :)
 

 







 

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