SERVQUAL in IS System

SERVQUAL
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Safa Al-Nashmi
Technical professional specialist , Kuwait

SERVQUAL in IS System

I just completed my research, measuring the service quality of (DIMS system and itís support services within our organization) using SERVQUAL module as the discrepancy across five dimensions (Tangibles, Reliability, Responsiveness, Assurance, Empathy ) between employee/users expectations for a service offering and the employee/users perceptions of the service received by IT have been measured and analyzed to identify areas of improvements. I would like to seek others/organizations (who is willing and interested) opinions/ feedback on my report and evaluate my work accordingly) and if itís applicable to be published. Any recommendations?

  Jaap de Jonge
Editor, Netherlands
 

Add it as a View

Did you know you can publish your report on 12manage in the form of a "View"? Just go to your personal page and click "Add a View", You find it at the left bottom of your personal page. Your report will be published instantly on the web. Automatically a link to your personal page will be added. 12manage is soooo cool.

  Safa Al-Nashmi
Technical professional specialist , Kuwait
 

SERVQUAL in IS System

Thank you , your comments was very helpful and yes (...)

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