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SERVQUAL in IS System
Safa Al-Nashmi, Member
I just completed my research, measuring the service quality of (DIMS system and it’s support services within our organization) using SERVQUAL module as the discrepancy across five dimensions (Tangibles, Reliability, Responsiveness, Assurance, Empathy ) between employee/users expectations for a service offering and the employee/users perceptions of the service received by IT have been measured and analyzed to identify areas of improvements.
I would like to seek others/organizations (who is willing and interested) opinions/ feedback on my report and evaluate my work accordingly) and if it’s a...
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Jaap de Jonge, Editor Did you know you can publish your report on 12mana... |
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