SERVQUAL in Software Services

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SERVQUAL in Software Services
Sumit Arora
Can the SERVQUAL model be applied to software services?

SERVQUAL in Software Services
Safa Al-Nashmi, Member
I'm proposing SERVQUAL module for measuring the quality of service provided by software application and its services where the discrepancy between user expectation for services offering and the user perception of the service recived will be analyzed to identify area of improvements.

SERVQUALin a Software Production Center
ibrahim, Member
I am also prose in my thesis how to use SERVQUAL as a scale to measure service quality in a software production center but I just started and want to have more about the model, questionnaire...

Customer Satisfaction for Software Services
stefania volpato, Member
Is it possible to see a SERVQUAL questionnaire for Software Services Services as example? Thanks very much.


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