SERVQUAL in Software Services

      
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			              SERVQUAL > Best Practices
			            
			            	Sumit Arora
			            
	          		Can the SERVQUAL model be applied to software services? (...) Read more? Sign up for free

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						            	Safa Al-Nashmi, Technical professional specialist  , Kuwait
												
				                SERVQUAL in Software Services

													I'm proposing SERVQUAL module for measuring the quality of service provided by software application and its services where the discrepancy between user expectation for services offering and the user perception of the service recived will be analyzed to identify area of improvements.
				                
						            	ibrahim, Egypt
												
				                SERVQUALin a Software Production Center

													I am also prose in my thesis how to use SERVQUAL as a scale to measure service quality in a software production center but I just started and want to have more about the model, questionnaire...
				                
						            	stefania volpato, ICT Consultant, Italy
												
				                Customer Satisfaction for Software Services

													Is it possible to see a SERVQUAL questionnaire for Software Services Services as example? Thanks very much.
				                
		                            More on SERVQUAL
		                          
		                            Summary
												        
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Definitions of Service Value
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Profitable Value Added Services
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Customer Service is an Opportunity to Differentiate your Business
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