SERVQUAL in Software Services

      
							12manage is a knowledge platform about management with over 1 million participants. More information

			              SERVQUAL > Best Practices
			            
			            	Sumit Arora
			            
	          		Can the SERVQUAL model be applied to software services? (...) Read more? Sign up for free

											Please register now to read all responses and to join this discussion yourself. It's easy and 100% free. 
Sign up for free     Log in

						            	Safa Al-Nashmi, Technical professional specialist  , Kuwait
												
				                SERVQUAL in Software Services

													I'm proposing SERVQUAL module for measuring the quality of service provided by software application and its services where the discrepancy between user expectation for services offering and the user perception of the service recived will be analyzed to identify area of improvements.
				                
						            	ibrahim, Egypt
												
				                SERVQUALin a Software Production Center

													I am also prose in my thesis how to use SERVQUAL as a scale to measure service quality in a software production center but I just started and want to have more about the model, questionnaire...
				                
						            	stefania volpato, ICT Consultant, Italy
												
				                Customer Satisfaction for Software Services

													Is it possible to see a SERVQUAL questionnaire for Software Services Services as example? Thanks very much.
				                
		                            More on SERVQUAL
		                          
		                            Summary
												        
												              Forum
												            
		                          	Zone of Tolerance in Service Quality Expectations
Definitions of Service Value
🔥Limiting SERVQUAL Dimensions

																	              Best Practices
																	            
							                          	🥇Calculating the variations in expectations in SERVQUAL
🥈Validity test of servqual
🥉Gap 5 in SERVQUAL model
Analysing SERVQUAL with SPSS
SERVQUAL Data Analysis with Excel
Standard SERVQUAL Questionaire
Extra Servqual Dimensions
How to deal with Change in Perceptions in SERVQUAL?
Using SERVQUAL for Employee Satisfaction
Referencing 12manage
Weighted and Unweighted Average SERVQUAL Scores?
Alternative Models to the SERVQUAL model?
SERVQUAL for Product Quality
SERVQUAL in Software Services
Analyzing Gap 4 of SERVQUAL
Service Quality in Insurance
SERVQUAL in Business to Business (B2B)
SERVQUAL Method at Airlines
Designing a SERVQUAL Questionaire
Profitable Value Added Services
SERVQUAL in Production of Software
How to analyze a Supply Chain Using SERVQUAL Model?
Explanation of the SERVQUAL Gaps
Impact of Service Delivery on Strategy
Thesis on Challenges of Customer Service in Hotel Enterprises
Lodging Quality Index (Getty)
SERVQUAL in IS System
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Is the SERVQUAL Model Free to Use? License?
SERVQUAL for Evaluating Customer Perception on ELearning Systems
SERVQUAL Questionnaire for Logistics Company (Forwarding)
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
SERVQUAL in Public Services

		                              Special Interest Group Leader
		                            
		                            Are you an expert in SERVQUAL? Sign up for free