SERVQUAL in Software Services

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SERVQUAL Knowledge Center

Best Practices Sign up Sumit Arora SERVQUAL in Software Services Can the SERVQUAL model be applied to software services? X Welcome to the SERVQUAL best practices. The topic of this particular best practice is: "SERVQUAL in Software Services". Please register now to read all responses and to join this discussion yourself. Log in   Safa Al-Nashmi Technical professional specialist , Kuwait   SERVQUAL in Software Services I'm proposing SERVQUAL module for measuring the quality of service provided by software application and its services where the discrepancy between user expectation for services offering and the user perception of the service recived will be analyzed to identify area of improvements.   ibrahim Egypt   SERVQUALin a Software Production Center I am also prose in my thesis how to use SERVQUAL as a scale to measure service quality in a software production center but I just started and want to have more about the model, questionnaire...   stefania volpato ICT Consultant, Italy   Customer Satisfaction for Software Services Is it possible to see a SERVQUAL questionnaire for Software Services Services as example? Thanks very much. Participate and leave a comment Share your opinion, knowledge and experience or ask a question (sign up for free first) Start a new forum topic

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SERVQUAL Knowledge Center

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