SERVQUAL in Software Services

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Sumit Arora

SERVQUAL in Software Services

Can the SERVQUAL model be applied to software services?

  Safa Al-Nashmi
Technical professional specialist , Kuwait

SERVQUAL in Software Services

I'm proposing SERVQUAL module for measuring the quality of service provided by software application and its services where the discrepancy between user expectation for services offering and the user perception of the service recived will be analyzed to identify area of improvements.


SERVQUALin a Software Production Center

I am also prose in my thesis how to use SERVQUAL as a scale to measure service quality in a software production center but I just started and want to have more about the model, questionnaire...

  stefania volpato
ICT Consultant, Italy

Customer Satisfaction for Software Services

Is it possible to see a SERVQUAL questionnaire for Software Services Services as example? Thanks very much.

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