Lodging Quality Index (Getty)

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Rodgers N. Kazembe

Lodging Quality Index (Getty)

I'm working on my dissertation on Critical Success Factors for Lodges in Zambia, have adopted to use lodging Quality Index by Getty (2003), that seems to be flexible in dimensions, but I do not know which model of SERVQUAL was used/adapted for conceptual framework. Was it Parasuraman? And what scale to test the validity?

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