Alternative Models to the SERVQUAL model?

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Alessandro De Pasquale

Alternative Models to the SERVQUAL model?

Can somebody help me to find alternative models to the SERVQUAL model? Thanks!

  Nuno Albarran
 

Service Quality Models

You can find other models in google academic, just type in "service quality" and you'll l get a bunch of them. I recommend that you use a filter on the type of channel to be measured (offline or online).

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