Alternative Models to the SERVQUAL model?

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Alternative Models to the SERVQUAL model?
Alessandro De Pasquale
Can somebody help me to find alternative models to the SERVQUAL model? Thanks! (...) Read more? Sign up for free
 

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Service Quality Models
Nuno Albarran
You can find other models in google academic, just type in "service quality" and you'll l get a bunch of them. I recommend that you use a filter on the type of channel to be measured (offline or online).
 

         
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