Validity test of servqual

SERVQUAL > Forum > Validity test of servqual

Validity test of servqual
I am working on measuring customer satisfaction in two wheeler service industry. But I have a problem: how can we calculate the validity of the servqual model? please help me...Sign up

Validity Test of SERVQUAL in Wheeler Service Industry
Abdul Kambagha
Does the industry understand the customer requirements and specifications? If so, the industry should produce the services to meet the customer's test...Sign up

Special Interest Group Leader
Dr. Paul Yap
Business Consultant

Best Practices


About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2019 12manage - The Executive Fast Track. V15.0 - Last updated: 16-7-2019. All names of their owners.