Validity test of servqual

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Validity test of servqual
I am working on measuring customer satisfaction in two wheeler service industry. But I have a problem: how can we calculate the validity of the servqual model? please help me

Validity Test of SERVQUAL in Wheeler Service Industry
Abdul Kambagha
Does the industry understand the customer requirements and specifications? If so, the industry should produce the services to meet the customer's test and deliver the service to them (customers). By doing so, the customers will definitely be satisfied.



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