Validity test of servqual


 
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Validity test of servqual
Mangesh
I am working on measuring customer satisfaction in two wheeler service industry. But I have a problem: how can we calculate the validity of the servqual model? please help me
 

 
Validity Test of SERVQUAL in Wheeler Service Industry
Abdul Kambagha
Does the industry understand the customer requirements and specifications? If so, the industry should produce the services to meet the customer's test...
 

 



















 


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