Validity test of servqual

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Mangesh

Validity test of servqual

I am working on measuring customer satisfaction in two wheeler service industry. But I have a problem: how can we calculate the validity of the servqual model? please help me

  Abdul Kambagha
 

Validity Test of SERVQUAL in Wheeler Service Industry

Does the industry understand the customer requirements and specifications? If so, the industry should produce the services to meet the customer's test and deliver the service to them (customers). By doing so, the customers will definitely be satisfied.

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