Validity test of servqual

Knowledge Center

Best Practices

Sign up


Validity test of servqual

I am working on measuring customer satisfaction in two wheeler service industry. But I have a problem: how can we calculate the validity of the servqual model? please help me

  Abdul Kambagha

Validity Test of SERVQUAL in Wheeler Service Industry

Does the industry understand the customer requirements and specifications? If so, the industry should produce the services to meet the customer's test and deliver the service to them (customers). By doing so, the customers will definitely be satisfied.

Start a new forum topic


Special Interest Group

Do you have a keen interest in SERVQUAL? Become our SIG Leader

Knowledge Center

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 27-9-2021. All names of their owners.