Validity test of servqual

12manage is looking for contributors...


 
SERVQUAL > Forum Log in

Validity test of servqual
Mangesh
I am working on measuring customer satisfaction in two wheeler service industry. But I have a problem: how can we calculate the validity of the servqual model? please help me
 

 
Validity Test of SERVQUAL in Wheeler Service Industry
Abdul Kambagha
Does the industry understand the customer requirements and specifications? If so, the industry should produce the services to meet the customer's test and deliver the service to them (customers). By doing so, the customers will definitely be satisfied.
 

 











 

  Do you wish to study further? You can learn more from the summary, forum, discussions, lessons, courses, training, instructions, expert tips, best practices and education sources. Register.  


Special Interest Group Leader
Dr. Paul Yap
Business Consultant

More on SERVQUAL
Summary
Forum
Best Practices

Expert Tips

Resources



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2018 12manage - The Executive Fast Track. V14.1 - Last updated: 16-7-2018. All names of their owners.