Extra Servqual Dimensions

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SERVQUAL > Best Practices

AB
The five key dimensions form the base - just like the 4Ps and the extended Ps do for the Marketing Mix. Depending upon the context there can be the need to add one or more variables or factors to Servqual, it makes the utility optimal. (...) Read more? Sign up for free

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  George Gannage
 

Adding SERVQUAL Dimensions

You mentioned that you may add dimensions to your survey instrument in addition to the 22 SERVQUAL questions, can these be qualitative questions?

  Jos
 

Adding Variables

I did a thesis in a B2B situation. Therefore I needed to add variables to make the model applicable. I did a factor analysis for 300 resp. and discovered the model works brilliantly in a B2B situation and extra dimensions can add value. The questions were all quantitative.

  vaibhav
 

What Additional Variables

@Jos: What are the kind of variables you worked with with? It would be very helpful if you could share.

  Amaad Uppal, Professor
 

Additional Servqual Variables for Education

I am doing a research on e-learning satisfaction. (...)

 
More on SERVQUAL
Summary
Forum
Zone of Tolerance in Service Quality Expectations
Definitions of Service Value
🔥Limiting SERVQUAL Dimensions
Best Practices
🥇Calculating the variations in expectations in SERVQUAL
🥈Validity test of servqual
🥉Gap 5 in SERVQUAL model
Analysing SERVQUAL with SPSS
SERVQUAL Data Analysis with Excel
Standard SERVQUAL Questionaire
Extra Servqual Dimensions
How to deal with Change in Perceptions in SERVQUAL?
Using SERVQUAL for Employee Satisfaction
Referencing 12manage
Weighted and Unweighted Average SERVQUAL Scores?
Alternative Models to the SERVQUAL model?
SERVQUAL for Product Quality
SERVQUAL in Software Services
Analyzing Gap 4 of SERVQUAL
Service Quality in Insurance
SERVQUAL in Business to Business (B2B)
SERVQUAL Method at Airlines
Designing a SERVQUAL Questionaire
Profitable Value Added Services
SERVQUAL in Production of Software
How to analyze a Supply Chain Using SERVQUAL Model?
Explanation of the SERVQUAL Gaps
Impact of Service Delivery on Strategy
Thesis on Challenges of Customer Service in Hotel Enterprises
Lodging Quality Index (Getty)
SERVQUAL in IS System
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Is the SERVQUAL Model Free to Use? License?
SERVQUAL for Evaluating Customer Perception on ELearning Systems
SERVQUAL Questionnaire for Logistics Company (Forwarding)
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
SERVQUAL in Public Services
Special Interest Group Leader

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