Calculating the variations in expectations in SERVQUAL

SERVQUAL
Knowledge Center

 

Next Topic

SERVQUAL > Best Practices > Calculating the variations in expectations in SERVQUAL

Calculating the variations in expectations in SERVQUAL
Tess
I am working on my thesis and I am using the SERVQUAL method to calculate the variations in expectations among hotel personnel. Where can I find more information on how to calculate the results from the surveys? (...) Read more? Sign up for free
 

Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.

    Log in

 
Calculation of Variation in Hotel Personnel
Abdul Kambagha
This will depend on the quality of your questionnaire and the tool of analysis which you intend to use. For example, if your questionnaires are well designed and completed, SPSS Version 10 or above will do every thing for you.
 

 
Calculating the variations in expectations in SERVQUAL
Aleksandra
I used it in my MBA thesis, and also used SPSS, but I found that I couldn't group the items into the dimensions so that I can perform the relevant analysis, therefore, i first summed up and found the means in each dimension using MS excel, and then entered the results again in SPSS.
 

 
Calculating Servqual Scores
Uloma
Can anybody educate me better on how to calculate the difference between perception of service and actual service within a given organisation?
 

   

 
Calculating SERVQUAL Score
Martin haley, Lecturer, United Kingdom, Member
(...)
 

         
Special Interest Group Leader
Dr. Paul Yap
Business Consultant

SERVQUAL
Summary
Forum
Best Practices


SERVQUAL
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2020 12manage - The Executive Fast Track. V15.3 - Last updated: 21-1-2020. All names of their owners.