Calculating the variations in expectations in SERVQUAL

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Tess, USA

Calculating the variations in expectations in SERVQUAL

I am working on my thesis and I am using the SERVQUAL method to calculate the variations in expectations among hotel personnel. Where can I find more information on how to calculate the results from the surveys?


Abdul Kambagha, Tanzania

Calculation of Variation in Hotel Personnel

This will depend on the quality of your questionnaire and the tool of analysis which you intend to use. For example, if your questionnaires are well designed and completed, SPSS Version 10 or above will do every thing for you.

Aleksandra, Macedonia

Calculating the variations in expectations in SERVQUAL

I used it in my MBA thesis, and also used SPSS, but I found that I couldn't group the items into the dimensions so that I can perform the relevant analysis, therefore, i first summed up and found the means in each dimension using MS excel, and then entered the results again in SPSS.

Uloma, Nigeria

Calculating Servqual Scores

Can anybody educate me better on how to calculate the difference between perception of service and actual service within a given organisation?

Jeff Shinn, USA

Calculating Servqual Scores

With regard to calculating the difference between perception of service and actual service, I believ... Sign up

Martin haley
Lecturer, United Kingdom

Calculating SERVQUAL Score

Not sure if this is a simple answer in that you calculate a mean for each of your questions and then... Sign up


DIscussion Topics
👀Calculating the variations in expectations in SERVQUAL
Gap 5 in SERVQUAL model
The Standard SERVQUAL Questionaire
Extra SERVQUAL Dimensions
Using SERVQUAL for Employee Satisfaction
How to deal with Change in Perceptions in SERVQUAL?
Weighted and Unweighted Average SERVQUAL Scores?
Zone of Tolerance in Service Quality Expectations
Referencing 12manage
SERVQUAL Should Include Product Quality
Analyzing Gap 4 of SERVQUAL
How to Make Money from Value Added Services
Explanation of the SERVQUAL Gaps
Customer Service is an Opportunity to Differentiate your Business
Data Analysis Using SERVQUAL Model
How to analyze a Supply Chain Using SERVQUAL Model?
Definitions of Service Value
GAP Model versus SERVQUAL Model
How the SERVQUAL Model is Applicable in Health Care Organizations
Impact of Service Delivery on Strategy
🔥Customer Service Excellence ( CSE)
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