Calculating the variations in expectations in SERVQUAL

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Calculating the variations in expectations in SERVQUAL
Tess
I am working on my thesis and I am using the SERVQUAL method to calculate the variations in expectations among hotel personnel. Where can I find more information on how to calculate the results from the surveys?
 

 
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Abdul Kambagha
This will depend on the quality of your questionna...
 

 
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Aleksandra
I used it in my MBA thesis, and also used SPSS, bu...
 

 
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Uloma
Can anybody educate me better on how to calculate ...
 

 
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Jeff Shinn
With regard to calculating the difference between ...
 

 
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Martin haley, Member
Not sure if this is a simple answer in that you ca...
 

 
 

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