Calculating the variations in expectations in SERVQUAL


 
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Calculating the variations in expectations in SERVQUAL
Tess
I am working on my thesis and I am using the SERVQUAL method to calculate the variations in expectations among hotel personnel. Where can I find more information on how to calculate the results from the surveys?
 

 
Calculation of Variation in Hotel Personnel
Abdul Kambagha
This will depend on the quality of your questionnaire and the tool of analysis which you intend to use. For example, if your questionnaires are well d...Sign up
 

 
Calculating the variations in expectations in SERVQUAL
Aleksandra
I used it in my MBA thesis, and also used SPSS, but I found that I couldn't group the items into the dimensions so that I can perform the relevant ana...Sign up
 

 
Calculating Servqual Scores
Uloma
Can anybody educate me better on how to calculate the difference between perception of service and actual service within a given organisation?...Sign up
 

 
Calculating Servqual Scores
Jeff Shinn
With regard to calculating the difference between perception of service and actual service, I believe you must first be clear on the value delivered f...Sign up
 

 
Calculating SERVQUAL Score
Martin haley, Lecturer, United Kingdom, Member
Not sure if this is a simple answer in that you calculate a mean for each of your questions and then compare the mean of the expected with the mean of...Sign up
 

 
 


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