Calculating the variations in expectations in SERVQUAL

Calculation of Variation in Hotel Personnel
Abdul Kambagha
This will depend on the quality of your questionnaire and the tool of analysis which you intend to use. For example, if your questionnaires are well d...

Calculating the variations in expectations in SERVQUAL
Aleksandra
I used it in my MBA thesis, and also used SPSS, but I found that I couldn't group the items into the dimensions so that I can perform the relevant ana...

Calculating Servqual Scores
Uloma
Can anybody educate me better on how to calculate the difference between perception of service and actual service within a given organisation?...

Calculating Servqual Scores
Jeff Shinn
With regard to calculating the difference between perception of service and actual service, I believe you must first be clear on the value delivered f...

Calculating SERVQUAL Score
Martin haley, Lecturer, United Kingdom, Member
Not sure if this is a simple answer in that you calculate a mean for each of your questions and then compare the mean of the expected with the mean of...