Calculating the variations in expectations in SERVQUAL

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Calculating the variations in expectations in SERVQUAL

I am working on my thesis and I am using the SERVQUAL method to calculate the variations in expectations among hotel personnel. Where can I find more information on how to calculate the results from the surveys?

  Abdul Kambagha

Calculation of Variation in Hotel Personnel

This will depend on the quality of your questionnaire and the tool of analysis which you intend to use. For example, if your questionnaires are well designed and completed, SPSS Version 10 or above will do every thing for you.


Calculating the variations in expectations in SERVQUAL

I used it in my MBA thesis, and also used SPSS, but I found that I couldn't group the items into the dimensions so that I can perform the relevant analysis, therefore, i first summed up and found the means in each dimension using MS excel, and then entered the results again in SPSS.


Calculating Servqual Scores

Can anybody educate me better on how to calculate the difference between perception of service and actual service within a given organisation?

  Jeff Shinn

Calculating Servqual Scores

With regard to calculating the difference between (...)

  Martin haley
Lecturer, United Kingdom

Calculating SERVQUAL Score

Not sure if this is a simple answer in that you ca (...)

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