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Calculating the variations in expectations in SERVQUAL
Tess
I am working on my thesis and I am using the SERVQUAL method to calculate the variations in expectations among hotel personnel. Where can I find more information on how to calculate the results from the surveys? (...) Read more? Sign up for free
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Calculation of Variation in Hotel Personnel
Abdul Kambagha This will depend on the quality of your questionnaire and the tool of analysis which you intend to use. For example, if your questionnaires are well designed and completed, SPSS Version 10 or above will do every thing for you.
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Calculating the variations in expectations in SERVQUAL
Aleksandra I used it in my MBA thesis, and also used SPSS, but I found that I couldn't group the items into the dimensions so that I can perform the relevant analysis, therefore, i first summed up and found the means in each dimension using MS excel, and then entered the results again in SPSS.
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Calculating Servqual Scores
Uloma Can anybody educate me better on how to calculate the difference between perception of service and actual service within a given organisation?
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Dr. Paul Yap
