Calculating the variations in expectations in SERVQUAL

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Calculating the variations in expectations in SERVQUAL
I am working on my thesis and I am using the SERVQUAL method to calculate the variations in expectations among hotel personnel. Where can I find more information on how to calculate the results from the surveys?

Calculation of Variation in Hotel PersonnelSign up
Abdul Kambagha
This will depend on the quality of your questionna...

Calculating the variations in expectations in SERVQUALSign up
I used it in my MBA thesis, and also used SPSS, bu...

Calculating Servqual ScoresSign up
Can anybody educate me better on how to calculate ...

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Jeff Shinn
With regard to calculating the difference between ...

Calculating SERVQUAL ScoreSign up
Martin haley, Member
Not sure if this is a simple answer in that you ca...


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