Intimacy in Services and Schools
The key research done in the development of the "Disciplines" was that organizations needed to be at parity with their competition on two of the disciplines and excel in the third.
Resources and time preclude excelling in all three beyond your competitors although technology is probably allowing some to exceed their competition on 2 legs (?).
In services, schools and non-profits:
- Operational excellence
is more about getting things done, grades, information, gift acknowledgements, in a timely, flawless fashion.
- The Innovation
can be in how you attract your customers, students or donors in unique and meaningful ways.
- And Intimacy
really requires KNOWING the people you are dealing with and understanding ALL the relationships they have with you. In a school, Parents are paying the bills, demanding success, supporters of the school, event attendees, sources of other students, volunteers and critics/advisors. How you respond to them should depend on how well you understand their MANY relationships with you.