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How to Adapt Value Disciplines Model to Services?
S K Bal Palekar, CxO / Board, India, Member
Is this model applicable to services - how? I can visualize what a manufacturing company wanting to be "operationally excellent" or a "product leader" will do. But if it is a service company (let us say a school), what should it do to be "operationally excellent" or a "product leader". I am looking for insightful answers....
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Value Strategy for Schools
Johan van Rijsbergen, Teacher, Netherlands, Member In my opinion schools (education) should try to adopt a customer intimacy (CI) strategy: trying a make education fit to the customer (within th...
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Customer Intimacy in Services and Schools
A.G.SUllivan The key research done in the development of the "Disciplines" was that organizations needed to be at parity with their competition on two of the disci...
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Service of Value
Maurice Hogarth, Consultant, United Kingdom, Premium Member Consider:
- Operational Excellence is to do with the product-service mix that your organisation (school, voluntary service etc.) provid...
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