How to Adapt Value Disciplines Model to Services?
Is this model applicable to services - how? I can visualize what a manufacturing company wanting to be "operationally excellent" or a "product leader" will do. But if it is a service company (let us say a school), what should it do to be "operationally excellent" or a "product leader". I am looking for insightful answers.
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A.G.SUllivan, United States
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Customer Intimacy in Services and Schools
The key research done in the development of the "Disciplines" was that organizations needed to be at... Sign up
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