What customers are willing to give up

Value Disciplines
Knowledge Center

Forum

New Topic

Boris

What customers are willing to give up

Note that operational excellence (low cost, no-frills) competitors may know perfectly well what their clients want, but even more what they are prepared to give up in exchange for a lower price. Classic examples are Ryanair and ING Direct. Source: "The customer is not always right | Examining low cost competition" by Professor Adrian Ryans.

  Carlos
 

Value Disciplines nurture another

It's very difficult to split each of the 3 disciplines and only concentrate on one as in fact one nurtures the other. Take as example innovation: if you keep innovating without having operational excellence and customer intimacy you may get into purely theorical developements.

Start a new forum topic

 

More on Value Disciplines
Summary
Forum
Why not Use all 3 Value Disciplines?
Focusing on ONE Value Discipline
What customers are willing to give up
Value Discipline Process?
Balanced Value Disciplines...
Customer Intimacy Discipline
Value Discipline for Coca-Cola Company?
Are Most Firms Opting for Operational Excellence?
Competitive Priorities
How to Adapt Value Disciplines Model to Services?
🔥The Differences Between Customer-led and Market-oriented Companies
Best Practices
Value discipline vs. value proposition
Special Interest Group

Are you interested in Value Disciplines? Sign up for free

Notify your students

Copy this into your study materials:

and add a hyperlink to:

Link to this discussion

Copy this HTML code to your web site:

Value Disciplines
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 21-4-2021. All names of their owners.