All about Value Disciplines
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In the best practices section you will find the best forum discussions within this knowledge area.
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Balanced Value Disciplines...
R.D. van Rees, Project Manager, Netherlands, Member
In my opinion any company needs to apply a bit of all three customer disciplines that Treacy & Wiersema created, in order to optimize and guarantee the continuity of the organisation. It's practically impossible to create a sustainable advantage based on a single discipline. Therefore, in my opinion, a balance between all three disciplines is required....
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Value Disciplines and Balance
James Gunn, Management Consultant, United Kingdom, Member Hi Ralph,
As stated in the summary in Rule #2, you will find that it is a fundamental assumption of value disciplines that organisations maintain...
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Value of Balance
Maurice Hogarth, Consultant, United Kingdom, Member Agreed. The implication of the model seems to be that these are disparate elements. But, as you say, what is the point of an excellent customer care &...
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