Remote/Hybrid Work and Team Development
How do you believe remote/hybrid work has changed or will change our understanding of team development (i.e., Tuckman)?
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Richard Neilson
Business Consultant, United Kingdom
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Hybrid Teams Getting Stuck at the Forming and Storming Stages
I am seeing teams that are now mostly transitioning to hybrid working or, at least some variant on this model. They are struggling to become Real Teams again, and certainly are not high performing in this pandemic world. Those subtle interpersonal behaviours and signals that happen when face to face are very difficult to experience and interpret at the best of times, and certainly so, when communicating via Zoom or Teams.
Some people can be either unskilled, guarded, or even unwilling to reveal true feelings, using verbal language only, and the limited facial signals that we give out can be easily missed or misinterpreted. In the absence of other ways to signal our thoughts and feelings non verbally the current situation 'ties our hands' and hinders the communication that is so necessary to develop true team effectiveness.
Unless teams can learn ways to 'Storm' constructively in this remote or hybrid world, without damaging relationships, then they will be handicapped and limited. I don't have any any answers yet but I do think we need to acknowledge this is new territory, and I suggest that some form of 'team working reset' is necessary. I am finding even team roles and expectations need to be restated and agreed again, even within established teams.
I am currently encouraging one team to use the RACI tool to encourage discussion about who does what, and why and to what standards. Also I suggest they revisit 'team charters' and the company values and behaviours again, just to focus minds and to encourage involvement in these fundamental conversations that were so much easier to have in the old days.
What I am also seeing are people in previously effective teams jumping up the Ladders of Inference, leading to mistrust, disappointment and disillusionment. We need to rediscover or find new tools to enable effective team building and team development.
Any other thoughts out there?
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Anonymous
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New Teams versus Existing Teams
For new teams team development became harder, but for old teams it is an opportunity to know your te... Sign up
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