Shaping Organization Culture through Stories
We can also look at culture as the daily set of stories that people tell in a complex adaptive system. This means if you want to change the culture, change the system constraints that influence the stories that people share about their recent experiences.
At a seminar today in London we described how we can gather stories in real-time and convert them to data points to generate a 2D contour map using data visualization tools. We now are able to visualize an organization culture as a map. This is the same science that geoscientists use in mining exploration.
With a map, the intervention question asked is: "How can we get more desirable stories like these, fewer like those?" What we change are the human-imposed system constraints such as rules, policies, standards, structures, etc. We either relax or enforce a constraint as a "safe-to-fail" experiment. In a CAS we cannot predict outcome so we monitor impact from the new stories told.