Shaping Organization Culture through Stories

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Changing Organization Cultures > Forum > Shaping Organization Culture through Stories

Shaping Organization Culture through Stories
Gary Wong, Consultant, Canada, Premium Member
We can also look at culture as the daily set of stories that people tell in a complex adaptive system. This means if you want to change the culture, change the system constraints that influence the stories that people share about their recent experiences.
At a seminar today in London we described how we can gather stories in real-time and convert them to data points to generate a 2D contour map using data visualization tools. We now are able to visualize an organization culture as a map. This is the same science that geoscientists use in mining exploration.
With a map, the intervention question asked is: "How can we get more desirable stories like these, fewer like those?" What we change are the human-imposed system constraints such as rules, policies, standards, structures, etc. We either relax or enforce a constraint as a "safe-to-fail" experiment. In a CAS we cannot predict outcome so we monitor impact from the new stories told.
 

 
Vector Theory of Change
Gary Wong, Consultant, Canada, Premium Member
A slide showing a 2D contour map. Each dot is a story. If you click on a dot, the story pops out and can be read. The process that enables decision-makers to have a direct connection with the front-line people is called Disintermediation. There is no 3rd party consultants nor internal analysts in between to filter data and even distort with their own misinterpretations and cognitive biases.
 

     
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