How to change unwanted behavior of employees?

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Changing Organization Cultures > Forum > How to change unwanted behavior of employees?

How to change unwanted behavior of employees?
Unwanted behavior of the employees does affect the performance of the organization. Ultimately the customer will be dissatisfied.
This, if not managed, will bring the company down. How does one go about changing unwanted behavior of the employees?

Behavioural Strategy
Douglas Hamilton, Mechanical Engineer, United Kingdom, Member
In response to Mr. Mosito - I have applied ABA (Applied Behavioural Analysis) techniques over many years now with many organisations, to bring about behavioural change.
The key to this is understanding the power of the way you manage positive / negative consequences for required behaviours. It's not a 'microwave' solution - it takes time - but it does generate results.
Inevitably, it has to start with leaders looking at their own behaviours and how they impact on the rest of the organisation. Whether positively or negatively, an organisation will get the behaviours it creates!

Creating Behavioral Descriptions of the Work Role and a nice Organizational Climate
Ana Lilly Sander Padilla
I'm actually working at that. I'm using a theory called "management change" complementing with analysis and behavioral descriptions of the employee's role. Employees work better in a nice organizational climate. Statistics show that sometimes money isn't the main motivation, often it's the environment.

Changing Unwanted Behavior of Employees
Rodney Bowersox, Teacher, United States, Member
First of all evaluate the leader of that employee. Is that person modeling the values and performance wanted by the institution?
If so then look to see if the leader is giving the employee the tools to succeed in the position, if that need is met.
Go to the behavior itself, is it a training issue, has the leader explained the task and role of the duty position?
If so reiterate the need to perform in this manner, give the employee clear cut directives that will be evaluated over a certain period.
If the behavior is still substandard it is an intellectual or attitude problem and is best solved by elimination of that employee and looking for someone willing to give the desired output in that position.

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