Changing Culture Through Working on TRUST

Changing Organization Cultures
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Patrick Van Alboom
Business Consultant, Belgium

Changing Culture Through Working on TRUST

It is my conviction that in practice changing a culture in a wanted direction starts and ends with the creation of trust-based relations between people and within teams. Trust results in better communication and feedback. How to create trust? One way is what I call the breakthrough feedback methodology:
a) Create a safe environment
b) Prepare with each individual the feedback he/she will give
c) Let people give feedback about themselves and about the other participants.
My experience is that this creates breakthroughs within teams.

  David Vroon
Management Consultant, Canada

Working on Trust

I'm not sure what you mean by b) prepare with individual the feedback he/she will give. Does this mean all feedback is vetted by you and not real-time?

  Allemeersch Johan

Earning Trust

In my opinion, trust is indeed something you earn. You can not command trust ("you have to trust me!"). So your point of save environment I fully endorse.
The most important one for me is to really give trust yourself, and put yourself in a vulnerable position, open yourself in order to stimulate openness from someone else.
If team members experience this, then there is a possibility that trust grows. This is depending on the mindset: "what is in it for me?"
Clear, consistent, transparent vision, mission, strategy and goals are also propelling trust.

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