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Changing Culture Through Working on TRUST
Patrick Van Alboom, Business Consultant, Belgium, Member
It is my conviction that in practice changing a culture in a wanted direction starts and ends with the creation of trust-based relations between people and within teams. Trust results in better communication and feedback. How to create trust? One way is what I call the breakthrough feedback methodology:
a) Create safe environment
b) Prepare with each individual the feedback he/she will give
c) Let people give feedback about themselves and about the other participants.
My experience is that this creates breakthroughs within teams.
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Working on Trust
David Vroon, Management Consultant, Canada, Member I'm not sure what you mean by b) prepare with individual the feedback he/she will give. Does this mean all feedback is vetted by you and not real-time?
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Earning Trust
Allemeersch Johan In my opinion, trust is indeed something you earn. You can not command trust ("you have to trust me!"). So your point of save environment I fully endorse.
The most important one for me is to really give trust yourself, and put yourself in a vulnerable position, open yourself in order to stimulate openness from someone else.
If team members experience this, then there is a possibility that trust grows. This is depending on the mindset: "what is in it for me?"
Clear, consistent, transparent vision, mission, strategy and goals are also propelling trust.
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