3 Steps and Tips to Say: No

3 Steps and Tips to Say: No

As a professional you're actively managing your time and the tasks and goals you work on. This does mean that at some point you will have to say "No" to requests made upon you by other people. You probably already have more tasks than you can perform...

Unfortunately for many people, saying no is hard. They should learn to say goodbye to being a people pleaser and learn how to confidently say no to someone without feeling bad about it. Luckliy, saying "No" is a skill which you can learn and practice. Here are 3 straightforward steps for saying "No" in approximate order:

• STEP 1. AVOID AN IMPULSIVE REACTION. Buy some time and first do a quick Cost-Benefit Analysis (CBA) of the task you are asked to perform, considering your goals and values. That includes the opportunity cost (the cost of not doing the task). Whether you actually like the task, or the person making the request, should not dominate your choice.
• STEP 2. KEEP IT SHORT. Be firm when you express the "No", but give a short explanation and be courteous to the person making the request. Don't offer weak excuses or beat around the bush. And don't fall into the trap of wanting to be “nice” and avoid hurting other people’s feelings. Remember you are saying no to the request, not to the person. If the person who is asking you to perform the task is your manager, it makes sense to give a more comprehensive explanation, and be more open for discussion. You might share the main points of your CBA with him/her and ask for his/her opinion.
• STEP 3. OPTIONALLY you can offer some (limited) help or coaching or another alternative to the person you just said "No" to. But again: only if it is worth that effort from you. Do not fall into the trap of using many words, starting to apologize, appearing insecure, etc.!

Practice the above 3 steps a couple of times (in front of a mirror and with a friend) and pay particular attention to your body language and facial expressions during the process. You want to appear firm and kind at the same time. Have a bit of fun and remember Warren Buffett famous words:
"The difference between successful people and very successful people is that very successful people say no to almost everything".
Sources:
Jonathan Alpert, "7 Tips for Saying No Effectively", Inc.com
Christina Park, "Five Guilt-Free Tips For Saying 'No'", Forbes.com
Amy Gallo, "Saying No to More Work", HBR OnPoint, Winter 2018, pp. 28-29
BBC Worklife, "Why saying ‘no’ will boost your career"

		Comments Sort by date Sort by rating Rating
		3 Brian Mitchell Partner, United States
	Saying No: Not Always Easy, But Always Worth It I like this simple (but not always easy) approach and agree with being firm, short and to the point ... Sign up

		2 Maurice Hogarth Consultant, United Kingdom
	Just Say No, if You Can Essentially agree. If your LINE-SENIOR is delegating another task my response is to remind them that... Sign up

		2 Jolanta Sz Professor, Poland
	Assertiveness for Saying No It is said that assertiveness can be learnt. Easy to say but the realization needs a lot of efforts ... Sign up

		-1 Anonymous
	Saying 'No' to Last-minute Translations Requests for Short Jobs from Big-volume Customers @ Jolanta Sz: Many of my customers require immediate action. Sleeping over it is not an option.... Sign up

		1 Jaap de Jonge Editor, Netherlands
	Saying no to a Client @Anonymous: This topic so far was not aimed at a client or prospect relation, but rather on saying “... Sign up

		0 Anonymous
	The Ability to Say 'No' to a Request To say "no" you must be morally upright and be firm to stand on your two legs to say NO and that's w... Sign up

		1 Olaf de Hemmer Business Consultant, France
	Say NO (or YES) Without Hurting The Other Saying 'NO' is not that hard. What is hard is not to hurt the person who asked... Saying 'YES' can ... Sign up

		1 Sridhar Gopal Management Consultant, India
	Saying No is a Virtue in the Right Circumstances I never had the guts to say No while I was a loyal manager to my upper management-and accepted every... Sign up

		3 Bill Hassey Professor, United States
	Saying No... with Options There are so many times we are called on to "do" something and we are swamped by what we have commit... Sign up

		1 Anonymous
	Saying NO to your 'boss' I like these steps and hope they also work for every employee who is overloaded with tasks not relat... Sign up

		1 Pierre Accari Consultant, Lebanon
	Saying No and Being Assertive There is a good book about the subject. It is titled "When I Say No I Feel Guilty" by Manual J. Smit... Sign up

		2 Jaap de Jonge Editor, Netherlands
	Saying NO to your 'boss' @Anonymous: I think in your situation the steps still apply. In this situation it's important you th... Sign up

		1 Maurice Hogarth Consultant, United Kingdom
	Managing your Manager Assertively @Anonymous: It would seem that there is a need for you to say yes or no to your situation. Learning... Sign up