Challenge #1 for Service Science: Use a Broadly Applicable Definition of Service

Tertiary Sector
Knowledge Center

Forum

New Topic

Paul G. Huppertz
Management Consultant, Germany

Challenge #1 for Service Science: Use a Broadly Applicable Definition of Service

🔥NEW In June 2012, Professor Steven Alter from the University of San Francisco wrote in an article Challenges for Service Science:
Challenge #1: Use a broadly applicable definition of service
A good definition of service would have the following characteristics:
  • It would emphasize the essence of service and would conform to everyday understandings of what service is.
  • It would differentiate between products and services in typical real world situations.
  • It would not introduce unnecessary restrictions on what service is.
  • It would cover every type of activity that most people consider services.
In January 2016, he wrote in his compendium 'Integrated, Operational Perspective on Service and Service Systems': "A nagging issue at the core of service science is lack of a single, universal definition of service that is useful across all service contexts."

This evokes the question: How is this challenge adequately coped with? or: How is this "nagging issue" consistently resolved?
⇨ What are your thoughts?

  Paul G. Huppertz
Management Consultant, Germany
 

Definition of the Term 'Service'

A reasonable and sensible circumscription of the t (...)

Start a new forum topic

 

More on Tertiary Sector:
Summary
Special Interest Group
Paul G. Huppertz
Management Consultant

Tertiary Sector
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 18-9-2021. All names of their owners.