Digital transformation strategies often come from a business-centric perspective. These strategies often have their prime focus on the transformation of products, processes, and various organizational aspects. The digital transformation's necessary scope includes digital activities at the interface with or entirely on the customer's side, such as digital technologies as a part of the end-user. This constitutes of process automation and optimization, since the digital transformation strategies often go beyond the process, and include changes and implications for products, services, and business models.
Success in a digital transformation requires a major effort, far more effort than most business leaders anticipate. Thus, many such efforts often referred to as "transformation programs", fail. Poor execution in any of the below 4 interrelated domains (technology, data, organizational change capability, process) can make an otherwise well-created transformation fail. The important stuf (...) Read more? Sign up for free