Recording Tacit Knowledge

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Recording Tacit Knowledge
Samuell Yew, Member
A skill matrix is useful for recording employees knowledge bank on subject matters. When required, it can be like a library to seek out an "expert" on a subject within the organization. This is particularly important when an employee leaves the company. The management must know how much (if measurable) or which area of knowledge is exiting with the departure of that employee.
Recording explicit knowledge is difficult enough, but how to keep a currrent record of tacit knowledge when the employees themselves are not consciously aware of their possession of this valuable asset? If any member in this community has this type of experience, I would be excited to hear your kind opinion.

Recording Tacit Knowledge is Impossible
Aarnoudse, Member
Dear samuell. You are questioning how to record tacit knowledge, but that is impossible in itself. As soon as it is recordable it is explicit knowledge. I think only the result of tacit knowledge is recordable. Someone is the best baker in town. Till 90% he can tell you how he bakes his bread. The last 10% you learn by working together with him in his bakery. He is doing it and you are observing and copying and reflecting. And than 5 of this 10% once more becomes explicit knowledge. It is trough modeling, observation and reflection that tacit knowledge contributes to knowledge creation.

Recording Tacit Knowledge
Samuell Yew, Member
Dear Aarnoudse, thanks for sharing and your example makes the point more understandable. I agree with your recommendation to record the results of tacit knowledge. This is the first step to start with, until we find a better way. I think this is meaningful for the purpose of establishing the skill matrix records.

Recording Tacit Knowledge
Ceferino Dulay, Jr., Member
Tacit knowledge, being gained through personal experience, is subjective and time-bound (based on what happened in the past). So, the question is: is the recorded tacit knowledge still applicable? Maybe, more emphasis should be given to transferring it from the holder to others through working as teams and for the holder to conduct training, formal or informal.

Discovering Tacit Knowledge
Allemeersch Johan
Tacit knowledge is also related to your own strengths. Both don't appear as clearly to yourself as things you don't know, but are asked to do. You need help to find it, and only others are able to tell you that you are strong in this or that. Things we know or know how to do come natural to us. Positive leadership and feedback are key to find out tacit knowledge.

Recording Tacit Knowledge
Samuell Yew, Member
Dear Ceferino, you are right to point out the time relation to experience. However, before you can arrange for knowledge transfer (tacit or explicit) first you must have visibility where those knowledge lies. Hence the need for skill matrix recording.


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