How to Cancel Premium Membership




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Jaap de Jonge
Editor, Netherlands

How to Cancel Premium Membership

Ending your Premium membership reverts your account to the Free level. See what others think of 12manage and Premium.
Would you like to end your Premium membership ? There are 2 different situations. If you have:
  1. A REGULAR Ĺ / 1 / 2 / 5 YEAR PREMIUM MEMBERSHIP
    No action is required. Because you chose a Premium membership with manual renewal, you don't need to do anything. If you donít renew explicitly, your Premium account will be downgraded on the end date to the Basic (free) level.

  2. A PREMIUM SUBSCRIPTION WITH AUTOMATIC RENEWAL
    If you opted for a subscription, that includes a payment authorization for monthly (or yearly) automatic renewal. If you would like to cancel this payment authorization, follow these instructions:
    • Log in.
    • In the top menu, click on Your Name and go to Preferences page.
    • Under Membership, click Cancel Premium
    • Enter your password in the password field
    • Please enter a reason to help us improve. Thank you.
    • Enter the requested 4 digits. Click Cancel Premium.
    • You will see a confirmation message on your screen.
    Make sure you cancel on time, because on the order page you agreed that on cancelation you are not entitled to a refund.

   

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