Selection in Customer Perspective of Strategy Maps

Strategy Maps
Knowledge Center

 

Next Topic

Strategy Maps > Best Practices > Selection in Customer Perspective of Strategy Maps

Selection in Customer Perspective of Strategy Maps
Luis Villegas
Good morning, In the Customer Perspective of the Strategy Map there is a product/service attribute called "Selection". What does it mean? Examples? (...) Read more? Sign up for free

Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.

Sign up for free     Log in


  BSC
Andrew White
  I think this means 'range of offering' for example a number of products available that might meet a customer's requirements, perhaps with varying functionality...

  BSC
Rob Siwicki
  Hi. I believe selection actually means selection of customers. How do we select the customers we target. The 'range of offering' refers to selection in the value proposition - which is different.

  Selection - Product/Service attribute
Jeswan SinghPS, Engineer, Malaysia, Member
  As the above attribute falls within the CUSTOMER perspective, it refers also to the choice of geographical boundary targetted by the product/service provider. This is why the BSC provides a succint, clear and complete picture of an organisation' business strategy elements. The BSC also enumerates the key accountabilities of those tasked with the achievement of the strategies.

  Selection - Customer Perspective
Paulo Cesar Faria, Business Consultant, Brazil, Member
  (...)

  What is 'Selection' in the Customer Perspective?
GEOFFREY NYAMBANE, Manager, Kenya, Member
  (...)

   
Special Interest Group Leader

Interested? Sign up for free.


Strategy Maps
Summary
Forum
Should the Strategy be Communicated? How Much? To Whom?
Strategy Maps for Public Sector Organizations / Government
🔥Strategy Maps for Customer Service Organizations
Best Practices
🥇Managing Cross-Divisional Collaboration and Strategy Maps
Selection in Customer Perspective of Strategy Maps
🥉Successful Cases of Strategy Maps
Are Balanced Scorecard and Strategy Map the Same?
Synergy in Strategy Maps?
Ends, Means and Strategy Map
Strengths of Strategy Maps
Disadvantages / Problems with Strategy Maps
Strategy Maps in Egypt?
The OVAR Approach - Objectives, Value of Actions, Responsibilities
Online or DVD Training Materials on BSC / Strategy Maps


Strategy Maps
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2020 12manage - The Executive Fast Track. V15.5 - Last updated: 5-6-2020. All names of their owners.