Limitations of Strategy Maps as a Tool in Strategy
Gary Wong, Premium Member
Think of a strategy map as a tool like a hammer. They are very useful when hitting a nail but should not be used with screws. So the question is: when do you have a screw? Here are four:
1. When direct cause & effect relationships
are not obvious and perhaps do not even exist ("If we do this, then we will get that").
2. When initially establishing an idealistic future state with set objectives
may stifle and not allow a future to naturally evolve.
3. When the future might plausibly include unknowable and unimaginable events such as Black Swans
4.When using past and current measures (hindsight) could hamper the emergence of totally different metrics.
All of the above are aspects of Complex Adaptive Systems
In short, there are too many unpredictable variables (human and machine) interacting with each other and creating unintended consequences to permit linear thinking tools like Strategy Maps to properly work.