Where is the Value for the Customer in the Strategic Grid for IT?


 
Strategic Impact of IT > Forum > Where is the Value for the Customer in the Strategic Grid for IT?

Where is the Value for the Customer in the Strategic Grid for IT?
Eric Schmitz, Consultant, Belgium, Premium Member
This model seems a very internal (within the company) discussion. Should value for the customer not be more pronounced?
At one side you have the needs/values/expectations of the customer. At the other side you have the dream, vision, mission of the company.
To bring one to the other, there is a strategy and claimed / available resources.
On this level IT and the weight of IT will have to be decided. Here you can use the AM-grid....Sign up
 

     
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