Setting SMART Objectives

Management by Objectives, SMART
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Setting SMART Objectives

What would be the best SMART objectives to set for the first-line manager, who just started on the job in the retail industry in the current economic crisis

  Leon Booysen
Management Consultant, South Africa
 

Objectives in Economic Crisis

What is very important in these times is customer retention - business must look after their customers in hard times and do what they do well. Customers are spending less, but let that at least be with you.

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