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Sustaining Momentum of Process Improvement over Time

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Best Practices
15
Jaap de Jonge
Editor, Netherlands

Sustaining Momentum of Process Improvement over Time

Improving business processes using methods like Lean, Six Sigma and Agile often works well initially, however quite often the gains fade very quickly, according to recent research by Holweg and all.
They identified 4 common failure modes:
  1. An initiative fatigue that sets in as leaders fail to provide continued support;
  2. A tool overzeal that seeks to reinvigorate efforts by switching approaches;
  3. Chasing short-term metrics that are misaligned with the purpose of the organization;
  4. Dogmatic implementations that deprive team members of engaging in a meaningful way.
To counter this, following things turned out to be most useful:
  • Maintaining visible support from board members and senior leaders;
  • Consistent measurement and monitoring;
  • Communicating clearly and aligning messages well with the purpose of the organization;
  • Focusing at issues whose easing will clearly benefit employees;
  • Having senior leaders act as coaches.
Source: Matthias Holweg, Bradley Staats and David M. Upton: "Making Process Improvements Stick" (research paper).
 

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Ger de Waard
Management Consultant, Netherlands
 

Momentum is Key in Change Efforts

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John Henry
Project Manager, United States
 

Process Improvement Fatigue

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topic 3 Additional Six Sigma Levels
topic The Basis of Six Sigma? Statistics and Discipline
topic Implementing Six Sigma: Roles
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topic Six Sigma DMAIC and DMADV
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topic Focus of Six Sigma: The 6 Rights
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topic Is Six Sigma Enough? (To Improve the Quality Level of an Organization...)
topic Six Sigma for Marketing
topic The Cost of Poor Quality: Tools for Effective Control & Reduction
topic Tools for Finding Root Cause in 6 Sigma
topic Add Standardization to DMAIC Phases in Six Sigma (DMAICS)
topic Evaluating Six Sigma Projects
topic Preparing Six Sigma: Requirements
topic Differences Between Six Sigma and TQM
topic Hypothesis Testing in DMAIC Projects
topic Six Sigma Effectiveness
topic Six Sigma in Medical Transcription
topic Disadvantages of Lean Six Sigma. Drawbacks
topic Evaluating Six Sigma Project Leaders
topic Best Practices Lean Six Sigma in Social Care
topic Quality Lessons in Dealing with Contractors
topic Six Sigma Manufacturing Example
topic Six Sigma for Retail
topic 6 Sigma Timeframe/Period
topic Six Sigma Black Belt Certification
topic Six Sigma In Inbound Call Center
topic Six Sigma in Passengers Handling
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topic Good Practitioner Books on Lean - Six Sigma, S&OP?
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