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Ayoob Karuthora Manager, Saudi Arabia
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We have defined all the Voice Of Processes for our 6Ϭ Lean Manufacturing project.
What should be our next step to construct a 6-Sigma Project charter in line with VOP? (...) Read more? Sign up for free
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Ger de Waard Management Consultant, Netherlands
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VOC/CCR/CTQ Tree Development
After VOC comes determining the CTQs. You now only have the need, its now time to determine the critical customer requirements i.e. the drivers and then the CTQs. You can apply a CTQ tree to help you with that.
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