Quality Lessons in Dealing with Contractors

Six Sigma
Knowledge Center

 

Next Topic

Six Sigma > Best Practices > Quality Lessons in Dealing with Contractors

Quality Lessons in Dealing with Contractors
Jim Johnstone, Consultant, United States, Member
In the last 2 years I learned the following lessons working with Home Remodeling contractors. Lesson One: Be careful who you hire. Top contractors find and keep top craftsmen while contractors that delivered poor quality results hire day labor knowing little about the skill level or character of the employee. Day laborers do not have their own tools or safety gear and the contractors do not provide tools or training for them. The inferior contractor just wants someone available and willing to work. Those characteristics are necessary but not sufficient to make sure customer requirements can be met. Lesson Two: Effective Supervision: The best contractors worked alongside their workers and supervised every aspect of the job. They had less scrap and were able to complete their work on time because problems were resolved quickly. The worst contractors did not stay on the job site very long, so supervision was weak. Since many workers did not speak English, the person left behind to super (...) Read more? Sign up for free
 

Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.

Sign up for free     Log in


 
What Metrices Were Used?
Jagdish B Acharya, Consultant, India, SIG Leader
(...)
 

         
Special Interest Group Leader
Jagdish B Acharya
Consultant

Six Sigma
Summary
Forum
Best Practices


Six Sigma
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2020 12manage - The Executive Fast Track. V15.4 - Last updated: 18-2-2020. All names of their owners.