Quality Lessons in Dealing with Contractors

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Quality Lessons in Dealing with Contractors
Jim Johnstone, Consultant, United States, Member
In the last 2 years I learned the following lessons working with Home Remodeling contractors.
Lesson One: Be careful who you hire. Top contractors find and keep top craftsmen while contractors that delivered poor quality results hire day labor knowing little about the skill level or character of the employee. Day laborers do not have their own tools or safety gear and the contractors do not provide tools or training for them. The inferior contractor just wants someone available and willing to work. Those characteristics are necessary but not sufficient to make sure customer requirements can be met.
Lesson Two: Effective Supervision: The best contractors worked alongside their workers and supervised every aspect of the job. They had less scrap and were able to complete their work on time because problems were resolved quickly. The worst contractors did not ...Sign up

What Metrices Were Used?
Jagdish B Acharya, Consultant, India, SIG Leader
@Jim, you have used Six Sigma in a new manner. What metrics did you use? Was it timely completion, scape cost or both and some more?
Did you find...Sign up


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Jagdish B Acharya

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